Partner Success Manager

Zipline • Tampa, FL

1d • $90,000 - $120,000 • Onsite

About The Position

Zipline is hiring a Partner Success Manager to activate new partners in Atlanta and help restaurant and retail partners build their business on its drone delivery platform. The role directly owns relationships with Atlanta partners, launches new restaurant and retail sites, builds trusted relationships with local managers, and identifies opportunities to grow the business. The manager also provides on-the-ground insights about partner pain points and potential product features and capabilities.

The role requires a curious, pragmatic, customer-focused, structured, and action-oriented person who can coordinate across teams, drive execution, work through ambiguity, and adapt to change. It is based locally in Atlanta, Georgia.

Requirements

• At least 3 years of experience in partner success, customer success, or field operations.
• Experience working collaboratively in cross-functional teams.
• Experience with pragmatic problem-solving and driving initiatives.
• Ability to build trust through authenticity, directness, and empathy for customers.
• Strong organization and analytical skills, including using data to make decisions.
• Confidence presenting complex solutions in an engaging way.
• Familiarity with the business models and value drivers of delivery marketplaces, retailers, and restaurants.
• Focus on continuous learning.

Nice To Haves

• Experience in a delivery marketplace, retail, restaurant, or ecommerce environment.
• Familiarity with delivery marketplace businesses such as Uber Eats or DoorDash.

Responsibilities

• Collaborate with partners to understand their operations and business objectives, and develop strong day-to-day operating partnerships.
• Work cross-functionally to launch and expand Zipline’s service to partners, address challenges, and drive continuous improvement.
• Maintain regular communication with local management at restaurant and retail partner sites, building trusted relationships and rapport.
• Gather customer insights, analyze data, and report findings to identify growth opportunities and inform the product roadmap.
• Engage proactively with customer stakeholders to build lasting trust.
• Advocate for customer needs to drive product and service improvements and keep customers a priority as the business develops.
• Launch new restaurant and retail sites with Zipline’s drone delivery service and identify opportunities to grow partner business.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Equity compensation may be included
• Overtime pay may be included
• Discretionary annual or performance bonuses may be included
• Sales incentives may be included

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed