Partner Success Manager

TalkingPoints•Miami, FL

21h•Hybrid

About The Position

TalkingPoints is an education technology nonprofit that helps schools and families build stronger partnerships through accessible, two-way communication in more than 150 languages. Its platform is used by educators and families across the U.S. and is grounded in research on improving student outcomes. The Partner Success Manager will join the Partner Success Team and work with Sales, Data Integrations, and Support to implement, optimize, and grow mid-market and enterprise school and district partnerships. The role supports a large urban school district in the Miami, Florida area and requires regular onsite work at district offices and school sites. The successful candidate will be bilingual in Spanish and able to provide professional learning and partner support as needed. The position owns a portfolio of partners, builds relationships with district stakeholders, guides onboarding and product adoption, monitors family engagement, supports territory growth, and leads renewals and retention. The Partner Success Manager also delivers training and workshops and communicates partner needs and trends to internal teams.

Requirements

At least 4 years of account management experience at a technology company, working with mid- through senior-level stakeholders.
A track record of building relationships and partnering with varied stakeholders to achieve measurable results for their goals.
Strong written and oral communication skills.
Experience using CRM tools; Salesforce is preferred.
Experience with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
Background in K-12 education.
Bilingual in English and Spanish.
Ability to be onsite regularly at district offices and school campuses in the Miami area and provide in-person professional learning and support as needed.
Relationship-driven, organized, creative, and tenacious in supporting school and district partners.

Nice To Haves

Experience in or empathy with communities served, such as underserved populations, education, immigration, and bilingual or multicultural environments.

Responsibilities

Own and nurture partner relationships as the primary owner of a book of business, working as an extension of school and district partner teams.
Understand district goals and strategies and build relationships with district leadership to integrate TalkingPoints for maximum impact.
Guide new partners through onboarding and product adoption in collaboration with the Data Integration Team, including goal setting and alignment with partner context and TalkingPoints best practices.
Monitor partner family engagement trends and collaborate with partners to optimize implementations and achieve success goals.
Collaborate with Account Executives to develop territory strategy, leverage current partnerships, identify expansion and upsell opportunities, and drive growth and impact.
Own partner renewal and retention, including leading renewal conversations and contract finalization.
Facilitate engaging product trainings and family engagement workshops for teachers, staff, and administrators, including onsite professional learning at district and school sites as needed.
Identify and elevate partner trends and challenges to internal teams, including Product, Marketing, and Support.
Guide partners through feature releases and change management to support adoption and impact.