Technical Implementation Manager II

JPMorgan Chase & Co. • Charlotte, NC

6d

About The Position

The Technical Implementation Manager II leads treasury product implementation processes for new and existing clients transitioning to the Chase banking platform. Within the Commercial and Investment Bank, the role delivers client onboarding, product implementation, and training, helping create a seamless transition and positive client experience. The position works with clients and internal partners across Relationship Management, Sales, Service, Operations, and Product Management, and contributes to improvements in operating efficiency and resilience.

The role includes implementing mixed payable solutions, supporting technical specifications for treasury services, coordinating testing and troubleshooting, and managing project timelines, dependencies, and expectations. It also requires maintaining policy and procedure adherence, meeting service-level agreements, and supporting an inclusive, collaborative team culture.

Requirements

• At least 3 years of experience managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, particularly transitions to new banking platforms.
• Technical project management experience in a dynamic, client-facing environment.
• Strong communication skills and ability to partner with and influence others toward a common goal.
• Data and technology literacy, and willingness to understand and implement innovation and design thinking techniques.
• Experience managing client and internal partner expectations, establishing timelines, and managing dependencies.
• Demonstrated ability to build and maintain strong relationships with key partners.
• Experience coaching or mentoring team members and managing conflict effectively.
• Strategic thinking and ability to adapt to change.
• Adherence to policies and procedures and ability to meet or exceed established service-level agreements.
• Knowledge of file formats such as ISO 20022 XML, NACHA, EDI X12, and other flat file formats, and understanding of secure file transmissions, including encryption and SSH keys.

Nice To Haves

• Bachelor of Science or Bachelor of Arts degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience supporting technical roles.
• Ability to communicate clearly, partner, and influence others toward a common goal.
• Professional qualifications from reputable training institutes or professional bodies.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Lead strategic initiatives to transition new and existing clients to the Chase banking platform.
• Own product implementation processes and training experiences for assigned clients.
• Coordinate testing and troubleshoot implementation issues.
• Meet and connect with clients and internal stakeholders using Zoom, email, and other collaborative technologies.
• Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Drive continuous improvement in the operating platform using innovation and design thinking techniques.
• Implement mixed payable solutions and support clients with technical specifications for treasury services.
• Manage client and partner expectations by establishing timelines and dependencies.
• Take ownership of issues, solve problems, and adhere to policies and procedures, including anti-fraud standards.
• Collaborate with a global team and contribute to a culture of inclusion and growth.
• Coach or mentor team members and manage conflict effectively.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed