Technical Manager - Software Implementation

GreyOrange • Redwood City, CA

4d

About The Position

GreyOrange is seeking a Software Implementation Engineer to deliver, test, and support its Physical AI-driven warehouse automation solutions. The role connects GreyMatter AI software hosted on GCP with autonomous mobile robot (AMR) hardware and enterprise systems, including warehouse management systems such as Manhattan Associates, Blue Yonder, and SAP EWM. The position supports high-velocity fulfillment centers as they move from installation to operational performance.

The role includes taking handover of tested product builds, planning and executing system integration testing, translating warehouse operations into user acceptance tests, supporting customer training and sign-off, and validating performance and scalability against operational KPIs. It also provides onsite and remote support during go-live, resolves post-launch issues using cloud logs and system metrics, and prepares documentation and knowledge transfer for long-term support teams. Travel to customer sites is required as project phases demand, approximately 30–50%.

Requirements

• B.Tech/B.E. in IT, Computer Science, or a relevant specialization.
• 8–12 years of experience.
• Hands-on quality assurance experience, including creating test cases, test plans, and test strategies.
• Strong understanding of SDLC, STLC, SIT, HAT, and UAT.
• Hands-on experience creating and executing test cases.
• Experience with testing tools and frameworks such as Selenium, JUnit, TestNG, Appium, Cucumber, or Pytest.
• Unix/Linux skills, including log analysis, command-line debugging, and system checks.
• SQL skills for data validation and issue investigation.
• Python skills for executing and debugging testing or automation scripts.
• Experience debugging end-to-end system issues in integrated environments.
• Strong problem-solving skills and attention to detail.
• Ability to communicate complex AI-driven logic to technical engineers and non-technical warehouse floor managers.
• Comfort working in fast-paced, mission-critical environments under tight deadlines.
• Willingness to travel to customer sites as required, approximately 30–50%.

Nice To Haves

• Knowledge of the retail or supply chain industry.

Responsibilities

• Take formal handover of tested product builds from engineering and QA teams.
• Plan and execute System Integration Testing (SIT) to validate data integrity and functional flows between the WMS and GreyOrange systems.
• Translate warehouse operational scenarios into executable User Acceptance Testing (UAT) cases.
• Lead customer super-user training and manage the UAT sign-off process.
• Conduct stress and volume testing to validate Units Per Hour (UPH), robot utilization, and peak-load handling.
• Provide onsite and remote support during go-live, monitoring system health and troubleshooting live exceptions.
• Resolve post-launch defects and analyze GCP logs and system metrics to support operational stability.
• Create SOPs and technical documentation and transfer knowledge to long-term support teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior