Global Software Implementation Manager

Eurofins USA BioPharma Services•Lancaster, PA

3d•Remote

About The Position

The Global Software Implementation Manager is a strategic leadership role responsible for global eLIMS-BPT and eELN programs across areas of activity such as BioPharma Product Testing, Agroscience, and Cosmetic Product Testing, and across regions including the Americas, Europe, and Asia Pacific. The position combines enterprise program management, implementation delivery, organizational change management, and people leadership. The role is work-from-home with a negotiable location and approximately 50% travel, including on-site visits averaging about two weeks per month. Candidates within commuting distance of Lancaster, Pennsylvania are preferred, while remote candidates comfortable with the travel requirement are also encouraged to apply. The manager leads ELN and LIMS implementations from initiation through post-go-live stabilization, establishes implementation governance and best practices, and manages scope, schedules, budgets, risks, resources, and executive reporting. The position leads implementation and training teams, oversees change management, training materials, and standard operating procedures, and partners with Operations, Quality, Regulatory, and IT stakeholders to align business goals with implementation outcomes. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexible scheduling for calls across time zones and additional hours as needed.

Requirements

B.S. or B.A. degree, or equivalent.
At least 5 years of relevant software implementation leadership experience, such as LIMS/ELN or ERP implementation.
At least 2 years of experience in a global capacity.
People management and leadership experience.
Project management experience.
Software implementation leadership experience.
Bioscience or laboratory background.
Experience in regulated environments, such as CFR Part 11 or GMP Annex 11.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Very good English communication skills, both concise written communication and convincing oral communication.
Strong interpersonal skills at all organizational levels, including the ability to influence decisions and lead others to achieve results.
Ability to motivate users to adopt software and embrace change.
Ability to work in a complex international environment.
Tenacity to address challenges and achieve resolution.
Strong organizational skills and ability to follow actions through to completion.
Comfort with remote work and approximately 50% travel if not within commuting distance of Lancaster, Pennsylvania.

Nice To Haves

PMP certification is preferred but not required.
Lean Six Sigma.
Currently living within a commutable distance of Lancaster, Pennsylvania.

Responsibilities

Lead global ELN and LIMS implementation programs from initiation through post-go-live stabilization.
Establish implementation standards, governance processes, and deployment best practices.
Manage project scope, schedules, budgets, risks, resource allocation, and executive reporting.
Provide leadership, coaching, and performance management for implementation and training teams.
Direct change management and training strategies to support effective system adoption.
Oversee the effectiveness of training materials and standard operating procedures.
Partner with Operations, Quality, Regulatory, and IT stakeholders to align business objectives and implementation outcomes.
Oversee implementation project plans and drive accountability for expected implementation KPIs.
Manage relationships and coordinate priorities and scheduling with internal software teams.
Travel for on-site visits, averaging approximately two weeks per month.
Use flexible scheduling to support conference calls across various time zones.