Software Implementation Project Manager

3E • Canton, OH

23h • $70,000 - $80,000 • Remote

About The Position

As an Implementation Project Manager at 3E, you’ll lead larger, more complex customer implementations where successful delivery requires multiple products, technical contributors, workstreams, dependencies, and stakeholders to operate against one coordinated plan. You’ll be accountable for turning the customer’s scope of work into an executable implementation strategy and for determining whether the overall project succeeds—on time, within scope, adopted, and connected to a clear customer outcome. You’ll establish success and acceptance criteria, own the integrated project plan, manage risk and change, coordinate specialists and technical teams, and give both customers and 3E leadership a clear, data-backed view of project health. You’ll understand the technical delivery deeply enough to challenge assumptions, identify dependencies, connect customer needs with the right specialists, and engage credibly with Product and Engineering. You won’t need to personally execute every configuration, migration, or integration; your role is to ensure those pieces come together into a successful customer outcome. This distinction reflects the kickoff's intended leveling: both levels own milestones and customer communication, while the Project Manager is differentiated primarily by the scale and complexity of the engagement and ownership of larger or multi-product implementations. This position supports remote work within the Eastern time zone.

Requirements

• 3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.
• Demonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.
• Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.
• Strong technical aptitude and the ability to understand configuration, data, integration, and technical delivery sufficiently to coordinate specialists and identify risk; coding is not required.
• Demonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders.
• Ability to lead and influence cross-functional contributors without formal authority.
• Experience managing multiple concurrent projects and making informed prioritization decisions based on customer and business impact.
• Strong written and verbal communication, analytical thinking, judgment, and problem-solving skills.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort using data, dashboards, and systems of record to communicate project health.
• Ability to navigate ambiguity and changing scope while maintaining accountability for outcomes.
• Willingness to travel 10–20%.

Nice To Haves

• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
• Experience with enterprise and/or mid-market SaaS customers.
• Experience developing or improving implementation processes and customer journeys.
• Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
• Experience working with time-to-value, adoption, usage, or customer health metrics.
• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
• Multilingual capability and/or experience supporting global customers.

Responsibilities

• Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
• Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
• Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
• Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
• Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
• Lead customer project governance, including senior stakeholder and sponsor communications.
• Maintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.
• Identify cross-workstream dependencies and risks early and determine their impact on the critical path.
• Lead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.
• Build and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.
• Lead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.
• Partner with Commercial on implementation handoff and identify expansion opportunities or renewal risks surfaced during delivery.
• Represent the delivery perspective during pre-sales scoping of complex or higher-risk opportunities so commitments can be successfully delivered.
• Drive structured post-onboarding Value Realization Projects, including complex migrations, integrations, optimization, remediation, and workflow initiatives.
• Manage multiple concurrent implementations and make prioritization decisions based on risk, complexity, dependencies, and customer impact.
• Identify opportunities to improve implementation processes, delivery predictability, time-to-value, and the overall customer experience.

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree