Software Implementation Project Manager
STERIS•Charlotte, NC
•Onsite
About The Position
The Software Implementation Project Manager, Level I is an entry-level project management role responsible for leading the successful deployment of software solutions for customers under supervision. The Level I PM conducts project planning, customer communication, and cross-functional coordination, developing foundational skills in project management and software implementation. This role is focused on building core competencies while contributing to on-time and in-scope project delivery outcomes.
Requirements
- Bachelor's degree with 4 years of relevant experience. In lieu of degree, 12 years of relevant experience required.
- 1–2 years of experience in project coordination, customer service, or a related professional role
- Basic familiarity with software products or technology-related projects
- Demonstrated ability to communicate professionally and work effectively with customers and team members
- Ability to travel domestically up to 40% within the US and Canada
- Developing knowledge of information technology terminology
- Customer-focused mindset and willingness to develop client management skills
- Strong written and verbal communication skills
- Ability to work collaboratively and treat employees at all levels with respect
- Basic problem-solving skills and eagerness to develop negotiation and decision-making abilities
- Ability to prioritize and manage assigned tasks across multiple projects
- Self-starter with a proactive and growth-oriented mindset
- Openness to feedback and commitment to continuous improvement
- Resilience and perseverance in a dynamic, fast-paced environment
Nice To Haves
- Exposure to healthcare environments is a plus
- Working knowledge of Microsoft PowerPoint, Word, and Excel
- Exposure to CRM systems is a plus
- Interest in pursuing PMP certification
Responsibilities
- Coordinate and support software implementation projects from planning through go-live.
- Manage project documentation, timelines, deliverables, and customer communications.
- Lead project status meetings and collaborate with cross-functional teams to drive successful outcomes.
- Identify and escalate project risks, issues, and dependencies.
- Support customer training, onboarding, and transition to ongoing support teams.
- Ensure project quality through configuration reviews, testing coordination, and deliverable validation.
- Contribute to process improvements and develop expertise in software solutions and customer workflows.
Benefits
- Market Competitive Pay
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity and Paternity Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
