Software Implementation Specialist

3E • Canton, OH

3d • Remote

About The Position

As an Implementation Specialist at 3E, you’ll turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation activities from kickoff through configuration, validation, foundational training, launch, and handoff—helping customers reach measurable first value from 3E’s products. This role combines technical implementation, customer engagement, and project coordination. You’ll translate the agreed scope of work into a practical delivery plan, configure customer environments using real customer data, coordinate with technical and cross-functional partners, and keep milestones, risks, dependencies, and customer commitments visible throughout the engagement. You’ll also support post-onboarding Value Realization Projects that help customers expand or improve their use of 3E through activities such as migrations, integrations, data remediation, inventory and catalog optimization, and workflow enablement. You’ll work closely with the broader account team with clear ownership: the Implementation Specialist owns implementation delivery, the CSM owns ongoing adoption, and the AM owns the commercial account. This role is well suited to someone who enjoys combining hands-on technical work with customer interaction, takes ownership of outcomes, and is comfortable working through changing priorities and ambiguity. Those characteristics also connect authentically with 3E's broader EVP around building, operating through ambiguity, and moving between planning and execution.

Requirements

• 2-3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.
• Strong technical aptitude with demonstrated ability to configure software, troubleshoot setup issues, and learn new products.
• Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes.
• Ability to translate customer requirements and agreed scope into clear implementation activities, milestones, and deliverables.
• Strong written and verbal communication, prioritization, analytical, and problem-solving skills.
• Demonstrated experience working cross-functionally and building productive customer relationships.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort working with data and systems of record.
• Ability to navigate ambiguity, competing priorities, and changing customer needs.
• Willingness to travel 10–20%.
• This role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.

Nice To Haves

• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
• Experience developing or improving onboarding processes and customer journeys.
• Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
• Understanding of time-to-value, onboarding, adoption, or usage analytics.
• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
• Multilingual capability and/or experience supporting customers across global markets.

Responsibilities

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff.
• Conduct implementation discovery and help confirm customer data readiness, environment requirements, security considerations, and integration prerequisites.
• Translate the scope of work into a documented implementation plan with milestones, deliverables, dependencies, assumptions, and customer responsibilities.
• Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals.
• Work directly with customer contacts and administrators to validate the solution and deliver foundational training.
• Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners as required for delivery.
• Track milestones and identify risks, dependencies, or potential scope changes early.
• Follow established change-control processes when customer requests extend beyond the agreed scope.
• Hold customers accountable for implementation commitments such as data readiness, resourcing, testing, and sign-offs.
• Execute post-onboarding Value Realization Projects such as migrations, data remediation, integrations, inventory optimization, and workflow enablement.
• Maintain accurate project records and documented handoffs while managing multiple concurrent implementations, keeping status, configuration, outcomes, risks, next steps, and training needs visible and prioritizing work based on customer impact, project risk, and key milestones.
• Build technical proficiency across 3E products and work credibly with technical teams to troubleshoot implementation issues and identify risks; coding is not required.
• Surface customer-identified bugs, product issues, and feature requests to the appropriate internal teams.

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree