Technical Implementation Specialist

Matrix Design Group•Newburgh, IN

7d•Onsite

About The Position

Matrix is seeking a Technical Implementation Specialist to plan, configure, implement, and support technology solutions for customers or internal stakeholders. The specialist works closely with project managers, engineers, and end users to ensure systems are installed correctly, meet business requirements, and are delivered on schedule. The role is based at Matrix’s home office in Newburgh, Indiana, and is not remote. It reports to the Director of Industrial Field Operations. The position involves working at various indoor and outdoor facilities, traveling up to 75%, and working shifts as required by customers. The employee may work near large moving machinery and face a risk of electrical shock. Matrix provides required personal protective equipment, including hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses. Occasional standing, walking, stooping, or crouching may be required, as well as lifting or moving up to 25 pounds. The job requires visual abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Applicants must provide proof of eligibility to work in the United States and complete employment verification and the federal I-9 process. Matrix does not offer work authorization sponsorship.

Requirements

At least a Certificate of Completion from a technical or trade school.
2–5 years of experience in field services, technical consulting, systems support, or a related customer-facing technical role.
Strong experience supporting and troubleshooting Windows and/or Linux operating systems.
Ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
Excellent verbal and written communication skills, including the ability to work with technical and non-technical stakeholders.
Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
Proficiency with project management and collaboration tools such as Jira, Monday.com, Microsoft Project, or similar platforms.
Strong customer service orientation and problem-solving, critical thinking, organizational, and time management skills.
Detail-oriented team player with the adaptability to learn new technologies and work in evolving environments.
Ability to travel up to 75% and work various shifts as required by customers.
Ability to work in various indoor and outdoor facilities and meet the position’s stated physical requirements.
Proof of eligibility to work in the United States and successful completion of employment verification and the I-9 process.

Responsibilities

Configure, install, and implement software and hardware solutions.
Gather and document customer or business requirements.
Develop implementation plans, timelines, and deployment strategies.
Perform system testing, validation, and quality assurance.
Troubleshoot technical issues during implementation and provide timely resolution.
Train end users and administrators on system functionality and best practices.
Create and maintain technical documentation, user guides, and implementation procedures.
Collaborate with project managers, developers, and support teams to ensure successful project delivery.
Monitor project progress and communicate status updates to stakeholders.
Provide post-implementation support and recommend process improvements.
Ensure compliance with company standards, security policies, and industry best practices.

Benefits

First-day coverage of all benefits with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the working-spouse medical coverage condition.
On-site health clinic.
Basic life insurance equal to 2x annual base salary at no cost.
Optional life and accidental death and dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health care and dependent care flexible spending accounts (FSA).
10 paid annual holidays.
3 weeks of paid time off and 5 personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.
Esports room.