Technical Implementation Specialist

Aquila Software Group•Miramar, FL

1d•Remote

About The Position

Emphasys HFA, a division of Emphasys Software and part of Aquila, builds and supports financial software for affordable housing. The Technical Implementation Specialist leads end-to-end software implementations for clients in the single-family lending space. Reporting to the VP of Operations, this role serves as a bridge between customers and Product, Development, IT, and Operations teams, ensuring that implementations meet business requirements and performance and security standards, and are adopted effectively through training, change management, and ongoing support. The specialist manages multiple implementations at different stages, guiding clients through migrations, integrations, upgrades, and process changes. The role includes technical solutioning and participation in discussions about APIs, integrations, workflows, authentication, and system functionality, as well as project planning, client communication, training, documentation, and process improvement. As the first hire in a new Professional Services and implementation function, this person will help establish scalable implementation practices and contribute to the growth of the function. This is a full-time, fully remote position within the United States, working Eastern Standard hours. Flexibility to support implementation activities outside standard business hours is needed, and occasional travel for client implementations and relationship management is expected, estimated at approximately 10–20%.

Requirements

Experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment.
Ability to manage multiple implementation projects simultaneously while balancing timelines, stakeholder expectations, business requirements, and user adoption.
Comfort with technical implementation discussions involving APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
Understanding of implementation lifecycles and ability to collaborate with Product, Engineering, IT, and Operations teams to troubleshoot issues and guide clients through technical and operational changes.
Ability to support onboarding, configuration, testing, training, and go-live activities.
Experience managing implementation plans, schedules, milestones, and deliverables, and identifying risks, dependencies, and gaps.
Strong organization, attention to detail, critical thinking, and ability to balance technical requirements with business needs.
Proactive communication and relationship-building skills with clients, vendors, and internal stakeholders.
Ability to lead conversations, facilitate meetings, and translate technical concepts into clear language for technical and non-technical audiences.
Ability to work independently, manage multiple clients and projects, take ownership of outcomes, and adapt to changing priorities.
Flexibility to support implementation activities outside standard business hours as needed.
Openness to occasional travel for client implementations and relationship management, estimated at approximately 10–20%.

Nice To Haves

Experience in mortgage lending, loan origination, loan servicing, housing finance, or other financial systems environments.
Exposure to loan servicing, underwriting, or mortgage platforms and compliance-heavy environments.

Responsibilities

Lead end-to-end software implementations, migrations, integrations, and system upgrades for Emphasys platforms in the single-family lending space.
Plan and execute implementations to meet timelines, business requirements, performance and security standards, and adoption goals.
Lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations.
Identify risks, troubleshoot implementation challenges, and escalate issues when necessary.
Serve as the primary point of contact for implementation stakeholders and guide clients through data migration, integrations, APIs, configuration, testing, and go-live activities.
Collaborate with Product, Engineering, IT, Operations, and Client Services teams to align technical solutions with client needs and business goals.
Participate in technical discussions about APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps; explain capabilities, limitations, and solution options to clients.
Facilitate implementation meetings, provide proactive status updates, manage expectations, and communicate technical concepts clearly to technical and non-technical audiences.
Support client onboarding, training, change management, adoption, and ongoing support.
Develop implementation documentation, setup guides, and training materials, and improve processes to support scalability, knowledge transfer, operational consistency, and client success.
Contribute ideas and help define how the growing Professional Services and implementation function delivers and scales its work.
Support implementation activities outside standard business hours as needed and undertake occasional client-related travel, estimated at approximately 10–20%.