Enterprise Technical Implementation Specialist

Global Relay • New York, NY

4d • $90,000 - $150,000

About The Position

As part of Global Relay’s Enterprise Onboarding Team, the Enterprise Technical Implementation Specialist works with customers and their IT resources to execute technical onboarding of Global Relay services. The role provides implementation guidance and best practices, drives project progress, and advises clients to ensure solutions meet their requirements and are configured smoothly. The team supports customers globally through a 24x7 follow-the-sun model.

The position focuses on provisioning Global Relay’s most strategic and demanding accounts and ensuring successful implementations. Specialists collaborate with the Enterprise Onboarding Team, mentor internal resources, and represent Provisioning requirements during product development and release planning.

Requirements

• At least 5 years of technical enterprise systems administration experience.
• At least 2 years of SaaS implementation experience, including customer-facing work.
• Ability to adapt when working with multiple teams and projects that have varying degrees of flexibility and rigidity.
• Ability to understand technical and business requirements and accurately capture technical notes.
• Demonstrated ability to work effectively with groups with different levels of technical and process experience.
• Strong written, verbal, and interpersonal communication skills, with excellent telephone and email etiquette.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
• Strong analytical and problem-solving skills and attention to detail.
• Strong understanding of domains, networking principles, message flow, email protocols, and DNS.
• Advanced knowledge of networking fundamentals, including AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, and SSO.
• Experience with Microsoft Exchange, Office 365, Google G Suite, and/or Domino Server, particularly journaling.
• Proficiency with MS Windows Server and workstations, and command-line interfaces.
• Post-secondary education; an undergraduate degree is preferred.

Nice To Haves

• Cisco IronPort experience, particularly with disclaimer engines and egress filtering.
• Ability to create and run Excel macros and scripts to automate tasks.
• SQL knowledge and ability to create and run SQL scripts.
• Basic scripting experience, such as PowerShell, Perl, or VBScript.
• MCSE, MCITP, CCNA, PMP, or other industry certifications.

Responsibilities

• Set up and implement the Global Relay product suite, including third-party services.
• Provide high-quality service during deployments and resolve customer enquiries.
• Build strong relationships with customers, partners, and Global Relay teams.
• Ensure client project deadlines are met efficiently and professionally.
• Determine client workflows and implement solutions using best practices.
• Assist Business Development with pre-sales solution configurations and proof-of-concept or trial implementations.
• Complete implementations for clients with unlimited users and the highest levels of complexity.
• Validate that data and message flows meet compliance requirements.
• Address errors or omissions in Provisioning documentation and wiki articles.
• Perform peer reviews of new service implementations.
• Manage high-profile client setups independently and provide guidance to Project Managers and Business Development.
• Establish connectivity to, and appropriate archiving from, mixed, multi-cluster email server environments.
• Set up archiving for services that require Global Relay software to be deployed in customer environments.
• Configure SAML authentication, single sign-on integration, and Directory Sync Services for enterprise customers.
• Manage multi-tenant setups involving technical and non-technical contacts.
• Attend Sprint demos and advocate for client and implementation interests with Product.
• Review standard release and emergency fix deployment plans and communicate perceived risks.
• Ensure product updates are added to the team knowledge base and client-facing documentation.
• Mentor internal resources and champion Provisioning requirements throughout the product development cycle.

Benefits

• Comprehensive health benefits, including extended health coverage and short- and long-term disability insurance.
• Annual allotted vacation days, increasing with tenure.
• Paid sick days.
• Enhanced maternity/parental leave program.
• Commuter benefits.
• Corporate bonuses.
• 401(k) retirement plan with company contribution matching.
• New York office subsidized meal program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior