Technical Implementation Specialist

Matrix Design Group•Newburgh, IN

2d•Onsite

About The Position

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally. The Technical Implementation Specialist plans, configures, implements, and supports technology solutions for customers or internal stakeholders. The role works closely with project managers, engineers, and end users to ensure systems are installed correctly, meet business requirements, and are delivered on schedule. The position is based at Matrix’s home office in Newburgh, Indiana, in a team environment and is not remote. It reports to the Director of Industrial Field Operations. The role involves working in various indoor and outdoor facilities, traveling up to 75%, and working shifts as required by customers. The employee is regularly exposed to large moving machinery and may be at risk of electrical shock. Matrix provides and requires personal protective equipment, including hard hats, steel-toe shoes, reflective clothing, earplugs, and safety glasses. The employee may occasionally need to stand, walk, stoop, or crouch, and may need to lift or move up to 25 pounds. Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum of a Certificate of Completion from a technical or trade school.
2–5 years of experience in field services, technical consulting, systems support, or a related customer-facing technical role.
Strong experience supporting and troubleshooting Windows and/or Linux operating systems.
Ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
Excellent verbal and written communication skills, with the ability to work effectively with technical and non-technical stakeholders.
Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
Proficiency with project management and collaboration tools such as Jira, Monday.com, Microsoft Project, or similar platforms.
Strong customer service orientation and problem-solving, critical thinking, organizational, and time-management skills.
Detail-oriented team player with adaptability to learn new technologies and thrive in evolving environments.
Must provide proof of eligibility to work in the United States and complete the required employment verification process, including Form I-9. Work authorization sponsorship is not offered.
Ability to travel up to 75% and work various shifts as required by customers.
Ability to work in indoor and outdoor facilities and wear required personal protective equipment.
Ability to meet the stated physical and vision requirements, with reasonable accommodations as applicable.

Responsibilities

Configure, install, and implement software and hardware solutions.
Gather and document customer or business requirements.
Develop implementation plans, timelines, and deployment strategies.
Perform system testing, validation, and quality assurance.
Troubleshoot technical issues during implementation and provide timely resolution.
Train end users and administrators on system functionality and best practices.
Create and maintain technical documentation, user guides, and implementation procedures.
Collaborate with project managers, developers, and support teams to ensure successful project delivery.
Monitor project progress and communicate status updates to stakeholders.
Provide post-implementation support and recommend process improvements.
Ensure compliance with company standards, security policies, and industry best practices.

Benefits

First-day coverage of all benefits, with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the stated working-spouse condition.
On-site health clinic.
Basic life insurance equal to 2x annual base salary at no cost.
Optional life and Accidental Death and Dismemberment insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health Care and Dependent Care Flexible Spending Accounts.
10 paid annual holidays, 3 weeks of PTO, and 5 personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.
Esports room.