Implementation Technical Engineer

SOLVENTUM•Remote - Pennsylvania, PA

19h•$96,000 - $132,000•Remote

About The Position

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As an Implementation Technical Engineer, you will have the opportunity to make a significant impact on our organization and clients. You will also collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by managing critical projects and initiatives to ensure the success of Fluency and CDI product lines. Manage customer, project team and leadership relationships across multi-functional teams at Solventum to drive project completion and achieve desired outcomes. By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Requirements

Experience communicating at C Suite level down to front line customers.
Effective listening, problem solving and critical thinking skills.
Ability to manage and resolve conflict with a problem-solving mindset and a customer-oriented approach
System operations, including but not limited to monitoring, reporting, and troubleshooting
Professional verbal and written communication skills in front of a large audience.
Excellent analytical, organizational, interpersonal, and time management skills
Highly motivated and dedicated to the goals of the overall organization
Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast-paced environment
Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
Ability to work independently and collaboratively within a team of professionals.
Ability to interpret technical instructions and communicate accurately and effectively with clients of various technical skill levels to ensure success.
Ability to effectively and efficiently follow through on problems and issues, creating procedures and tools to prevent future problems.
Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university AND at least five (5) years of technical support or technical implementation experience.
OR High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education.

Nice To Haves

Five (5) years of experience with design, configuration and implementation of server based client deployment models.
Two (2) year of experience with implementation and troubleshooting of virtual desktop technologies.
Bachelor's degree in Software Development.
Experience with VMware ESX and Citrix technologies.
Strong understanding of Windows desktop and server version deployments.
Strong understanding of Mac desktop deployments.
Strong understanding of bulk deployment tool such as SCCM or Intune.
Familiarity with electronic medical records such as Epic, Meditech, and Cerner.

Responsibilities

Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions
Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes
Collaborate with third party vendors to successfully support the integration of our products with other systems
Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment.
Participate in cross functional and user acceptance testing
Participate in cross team collaboration projects to ensure best practices.
Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings.
The Fluency Technical Engineer attends kick-off meetings for new projects, stays involved with the Implementation process to ensure the success of the client and business and completes a support hand off once customer is fully deployed and stable.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.