Technical Implementation Specialist

Northbeam

1d•$140,000 - $165,000•Remote

About The Position

We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible. This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.

Requirements

Bachelor's degree in computer science, information technology, or related field
2+ years of experience in SaaS implementation
2+ years in solutions engineering and technical onboarding
Experience in customer-facing technical roles
Comfortable with: APIs, integrations, frontend technologies, and data concepts
Software troubleshooting and problem-solving
Technical conversations with non-technical stakeholders
Managing multiple high-impact projects concurrently
Strong project management and communication skills
Detail-oriented, organized, and calm under pressure

Nice To Haves

Experience with analytics, martech, data platforms, or attribution tools

Responsibilities

Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
Configure product settings, permissions, and workflows
Subject matter expert for API integrations and data migration
Troubleshoot setup issues and coordinate with Support or Engineering as needed
Own onboarding timelines, milestones, and deliverables
Manage customer expectations and keep implementations on track
Communicate progress, risks, and next steps clearly
Partner closely with Sales, Customer Success, Product, and Support
Provide feedback on onboarding friction, product gaps, and common blockers
Contribute to onboarding documentation and implementation playbooks