Technical Support & Implementation Specialist
About The Position
We are looking for a Technical Support & Implementation Specialist to join our Technology team and serve as a primary technical resource for our global network of members, external data providers, and technology partners. This role combines technical support, customer communication, and implementation coordination across our LeadingRE, Luxury Portfolio, and Commercial programs. You will work directly with members' technical contacts, and data providers — investigating issues, explaining solutions, and coordinating next steps through resolution. The ideal candidate has excellent customer service and communication skills, technical curiosity, and strong problem-solving abilities. You do not need to be a developer, but you should understand how systems work and enjoy digging into data to become a subject matter expert in the technology and processes you support. This job Is located in our Chicago HQ where we work a hybrid schedule.
Requirements
- Excellent customer service and communication skills.
- Strong problem-solving, investigative, and organizational skills.
- Ability to manage multiple issues and projects while maintaining attention to detail.
- Curiosity and willingness to learn unfamiliar systems, technologies, and data.
- Ability to communicate effectively with both technical and non-technical audiences.
- Comfort working with structured data such as XML or JSON.
- Experience with technical support, implementation, customer success, technical operations, or a similar customer-facing role.
Nice To Haves
- Bachelor’s degree
- Experience with APIs, data feeds, integrations, SFTP, or databases/SQL.
- Experience with Jira or similar ticketing/project-management tools.
- Familiarity with authentication or SSO.
- Real estate, MLS, RESO, listing data, or property technology experience.
Responsibilities
- Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs — providing responsive, professional support and clear communication to both technical and non-technical audiences.
- Own end-to-end management of property data and technical support issues, from initial identification through troubleshooting, escalation, resolution, and member communication.
- Manage the technical onboarding of new members, coordinating the setup, testing, validation, and launch of property data feeds with members, MLSs, data providers, and internal technology teams.
- Serving as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication.
- Developing a comprehensive understanding of the data-feed landscape across the network — feed sources, providers, integrations, known issues, and member-specific configurations.
- Reviewing XML, JSON, and other structured data formats to diagnose feed issues.
- Maintaining accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status for internal teams and leadership.
- Maintaining documentation of feeds, technical configurations, and troubleshooting procedures as a reliable internal knowledge base.
Benefits
- paid time off
- short- and long-term disability coverage
- life insurance
- medical, dental, and vision insurance
- a 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
