Technical Implementation Manager II

JPMorganChase•Charlotte, NC

About The Position

The Technical Implementation Manager II leads treasury product implementation and client onboarding for new and existing clients transitioning to the Chase banking platform. The role owns the implementation and training experience for assigned clients, coordinating technical requirements, testing, troubleshooting, timelines, and dependencies. It works closely with clients and internal partners across Relationship Management, Sales, Service, Operations, and Product Management to support successful implementations and strong client relationships. The position also contributes to continuous improvement through innovation and design thinking, supports mixed payable solutions and treasury-services technical specifications, and ensures adherence to policies, procedures, anti-fraud standards, and service-level agreements.

Requirements

At least 3 years of experience managing and executing strategic initiatives in a professional field.
Proven ability to lead client onboarding, particularly transitions to new banking platforms.
Technical project management experience in a dynamic, client-facing environment.
Strong communication skills and ability to partner with and influence others toward a common goal.
Data and technology literacy, with willingness to learn and apply innovation and design thinking techniques.
Experience managing client and internal partner expectations, establishing timelines, and managing dependencies.
Demonstrated ability to build and maintain strong partner relationships.
Experience coaching or mentoring team members and managing conflict effectively.
Strategic thinking and ability to adapt to change.
Adherence to policies and procedures and ability to meet or exceed established service-level agreements.
Knowledge of file formats such as ISO 20022 XML, NACHA, EDI X12, and other flat file formats.
Understanding of secure file transmissions, including encryption and SSH keys.
Testing coordination and troubleshooting skills.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree.
Passion for learning new operating models, technologies, and industry trends.
Technical client consulting experience supporting technical roles.
Ability to clearly communicate, partner, and influence while leading others toward a common goal.
Professional qualifications attained through reputable training institutes or professional bodies.
Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase accuracy in operational processes.

Responsibilities

Lead strategic initiatives that support smooth transitions for new and existing clients to the Chase banking platform.
Own the product implementation process and training experience for assigned clients.
Coordinate testing and troubleshoot implementation issues.
Meet and communicate with clients and internal stakeholders using Zoom, email, and other collaborative technologies.
Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
Drive continuous improvement of the operating platform using innovation and design thinking techniques to enhance efficiency and resilience.
Implement mixed payable solutions and support clients with technical specifications for treasury services.
Manage client and partner expectations by establishing timelines and dependencies.
Take ownership of issues, apply creative problem-solving, and ensure adherence to policies, procedures, and anti-fraud standards.
Contribute to a diverse, collaborative global team and an inclusive culture.