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Medical Imaging Scheduler
Allina Health System • Coon Rapids, MN1d • Onsite
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Medical Imaging Scheduler
Allina Health System•Coon Rapids, MN
•Onsite
About The Position
Allina Health is hiring a Medical Imaging Scheduler to support medical imaging scheduling in its Customer Experience Center, which serves patients and family members across Allina Health. The role provides coordinated, complex scheduling support with an emphasis on customer service and helps patients and clinical professionals navigate access to care. The position is full-time, 40 hours per week, with full benefits. Training lasts eight weeks and is scheduled Monday through Friday, 8:00 AM to 4:30 PM. After training, shifts are assigned according to business needs. The Customer Experience Center operates 24/7/365, and current shift start times range from 7:00 AM to 11:30 AM, with end times from 3:30 PM to 8:00 PM. Weekend work may be included. Candidates must be flexible to meet business needs and may work at the Coon Rapids or Allina Commons–Minneapolis location. The role supports complex orders-based services, including scheduling, registration, and prior authorizations. It uses computer systems, including an electronic medical record, and may involve digital platform tools, a multi-phone system, and other health system portals.
Requirements
- Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
- At least 2 years of customer service experience.
- Flexibility to meet business needs and work assigned schedules, which may include weekends and either listed Customer Experience Center location.
Nice To Haves
- High school diploma or GED.
- Associate's or vocational degree.
- Experience in a health care setting.
- Experience with scheduling in Epic.
- Knowledge of radiology, medical imaging, and/or complex scheduling.
Responsibilities
- Provide coordinated, complex scheduling support for procedural and orders-based services, emphasizing customer service.
- Help patients and clinical professionals coordinate access to complex hospital, clinic, and specialty services, including scheduling, registration, and prior authorizations.
- Coordinate outpatient services ordered by the health care team after discharge.
- Ensure data collection entries are accurate and complete.
- Obtain prior authorization for high-tech imaging procedures using web-based portals and phone contacts.
- Scan orders, related clinical information, referrals, prior-authorization approvals, and other clinical documents into patient charts.
- Use computer systems, including an electronic medical record, to perform scheduling and registration.
- Research patient charts, document findings, and evaluate and enter orders based on protocols.
- Perform other duties as assigned.
Benefits
- Medical and dental benefits.
- PTO/time away.
- Retirement savings plans.
- Life insurance.
- Short-term and long-term disability.
- Voluntary benefits, including vision, legal, and critical illness coverage.
- Tuition reimbursement or continuing medical education, as applicable.
- Student loan support and resources for the Federal Public Service Loan Forgiveness Program.
- Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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Frequently Asked Questions
Common questions about Imaging Scheduler careers and jobs.
Based on current job postings on Teal, the average Imaging Scheduler salary in the US is approximately $52,000 per year, with a typical range of $37,000 to $85,000.
