Medical Imaging Scheduler

Allina Health • Coon Rapids, MN

4d • $23 - $32 • Onsite

About The Position

The Medical Imaging Scheduler provides coordinated, complex scheduling support with an emphasis on customer service. The position supports medical imaging scheduling through the Customer Experience Center, helping patients and clinical professionals navigate complex orders, scheduling, registration, and prior authorization. The role may be based at the CEC Coon Rapids or CEC Allina Commons–Minneapolis location.

The Customer Experience Center supports Allina Health and works directly with patients and family members. This is a full-time, 40-hour-per-week position with full benefits. The first eight weeks are onboarding, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., including instructor-led classes, colleague shadowing, and taking calls. After training, shifts are assigned according to business needs. Current shift start times range from 7:00 a.m. to 11:30 a.m., and end times range from 3:30 p.m. to 8:00 p.m. Weekends may be part of the schedule, and candidates must be flexible. The Customer Experience Center is open 24 hours a day, 365 days a year.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• At least 2 years of customer service experience.
• Flexibility to meet business needs and work at the CEC Coon Rapids or CEC Allina Commons–Minneapolis location.

Nice To Haves

• High school diploma or GED.
• Associate's or vocational degree.
• Experience in a health care setting.
• Experience with scheduling in Epic.
• Knowledge of radiology, medical imaging, and/or complex scheduling.

Responsibilities

• Provide scheduling support for procedural and orders-based services.
• Coordinate complex scheduling to enhance the customer experience.
• Assist patients and clinical professionals with access to complex hospital, clinic, and specialty-service scheduling, registration, and prior authorizations.
• Coordinate outpatient services ordered by the health care team after discharge.
• Ensure data collection entries are accurate and complete.
• Obtain prior authorization for high-tech imaging procedures using web-based portals and phone contacts.
• Scan orders and related clinical information, referrals, prior-authorization approvals, and other documents into patient charts.
• Use computer systems, including an electronic medical record, to perform scheduling and registration.
• Research patient charts, document information, and enter orders based on protocols.
• Use digital platform tools as applicable.
• Operate a multi-phone system as applicable.
• Access other health system portals as applicable.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed