Imaging Referrals Scheduler

InterMed, P.A.•South Portland, ME

8d•$21 - $28

About The Position

The Imaging Referrals Scheduler handles precertification and scheduling for imaging exams and coordinates care with outside facilities when needed. The position serves as a resource to all Imaging modalities and sites. The scheduler receives imaging requests, gathers medical history and medical-necessity information for Radiologist protocol review, verifies orders, educates patients and family members, screens for contraindications, coordinates appointments, and triages incoming calls. The role also uses electronic and computer systems, supports onboarding of new team members, and maintains confidentiality in accordance with HIPAA guidelines and InterMed policies. The position supports InterMed’s mission of providing patient-centered, high-quality, high-value care. It emphasizes service, dignity and respect, honesty and integrity, teamwork, adaptability, accountability, and responsibility.

Requirements

High school diploma or equivalent required.
Demonstrated proficiency with Windows-based computer applications.
Ability to type and navigate systems efficiently while conversing with patients or family members.
Excellent professional judgment, attention to detail, phone skills, and decision-making ability.
Proven ability to prioritize and handle multiple tasks.
Excellent communication skills.

Nice To Haves

Prior medical office experience preferred.
Experience with EMR strongly preferred.
Understanding of medical terminology preferred.

Responsibilities

Receive imaging exam requests and obtain precertification when needed.
Obtain pertinent medical history and medical-necessity information and compile it for Radiologist protocol review.
Ensure orders are correct and communicate Radiologist-recommended order changes to clinical teams.
Maintain knowledge of patient preparation instructions based on imaging modality and exam.
Provide patients and family members with appropriate education and instructions.
Screen patients for contraindications.
Schedule patients.
Coordinate imaging appointments at facilities outside InterMed when necessary and follow up to ensure exams are scheduled and completed.
Answer and triage incoming calls.
Request outside records when needed.
Understand and use electronic and computer systems, including basic troubleshooting.
Participate in onboarding new team members.
Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
Perform other duties supporting InterMed’s mission, vision, and values.