Imaging Referrals Scheduler

InterMed, P.A.•South Portland, ME

1d•$21 - $28

About The Position

The Imaging Referrals Scheduler handles precertification and scheduling for imaging exams and coordinates care with outside facilities when needed. The role serves as a resource to Imaging modalities and sites. It also supports patient-centered care by providing patients and families with appropriate education, maintaining confidentiality, collaborating with clinical teams, and supporting the onboarding of new team members.

Requirements

High school diploma or equivalent required.
Demonstrated proficiency with Windows-based computer applications.
Ability to type and navigate systems efficiently while conversing with patients or family members.
Excellent professional judgment, attention to detail, phone skills, and decision-making ability.
Proven ability to prioritize and handle multiple tasks.
Excellent communication skills.

Nice To Haves

Prior medical office experience.
Experience with electronic medical records (EMR).
Understanding of medical terminology.

Responsibilities

Receive requests for imaging exams and obtain precertification when needed.
Obtain pertinent medical history and medical-necessity information for Radiologist protocol review.
Ensure orders are correct and communicate Radiologist-recommended order changes to clinical teams.
Maintain knowledge of patient preparation instructions for Imaging modalities and exams.
Provide patients and family members with appropriate education and instructions.
Screen patients for contraindications.
Schedule patients.
Coordinate Imaging appointments at facilities outside InterMed when necessary and follow up to ensure exams are scheduled and completed.
Answer and triage incoming calls.
Request outside records when needed.
Use electronic and computer systems and perform basic troubleshooting.
Participate in onboarding new team members.
Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
Perform other duties in support of InterMed’s mission, vision, and values.