PSR, Imaging Scheduler

Summit Health•Fair Lawn, NJ

8d•$18 - $22

About The Position

The PSR, Imaging Scheduler supports radiology patients and department operations by providing reception services and scheduling imaging exams. The role greets patients and families in person and by phone, assists with arrival and scheduling processes, verifies insurance knowledge, collects co-pays and outstanding balances, and advises patients about exam preparation. It also involves resolving customer concerns, maintaining patient-facing work areas and supplies, completing film or CD documentation, and communicating with provider offices, technologists, and leadership. The position requires adherence to confidentiality, organizational policies, and professional conduct standards. Travel to satellite locations may be needed. This is a full-time, benefit-eligible position scheduled Monday through Friday, 11:30 a.m. to 8:00 p.m. The role requires a high school diploma or GED and 0–1 years of experience; 2–4 years of experience and prior receptionist or scheduling experience are preferred. The hourly pay range is $18.13–$22.02, with compensation determined in part by experience and work location.

Requirements

High school diploma or GED required.
0–1 years of experience required.
Ability to communicate in English, orally and in writing.
Strong verbal and written communication skills.
Ability to prioritize and understand instructions and projects.
Ability to understand and carry out written and verbal instructions.
Ability to make complex, time-pressured decisions accurately.
Strong multitasking, organization, and priority-setting skills.
Strong customer service, interpersonal, and organizational skills.
Good word processing skills.
Physical capability to push and pull, lift heavy objects, move around the workplace, use hand and finger dexterity, maintain balance while climbing, bending, or reaching, and sustain activities such as typing, standing, bending, and walking.
Ability to work in an environment with the listed risks, including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and combative patients or visitors.

Nice To Haves

Diploma from a vocational or technical program.
2–4 years of experience.
One year of previous receptionist or scheduling experience.
Experience with standard office equipment such as phones, fax machines, copy machines, scanners, and email or voicemail.
Ability to type 25 words per minute.
Previous experience with standard office technology in a Windows-based environment.
Experience with EHR, practice management, and departmental or ancillary systems.

Responsibilities

Greet patients, customers, and family members courteously and promptly in person and by phone.
Ensure patients arrive according to schedule and update arrival times when necessary.
Demonstrate knowledge and understanding of insurance.
Collect patient co-pays and outstanding balances.
Offer and assist patients with procedure-related questionnaires for CT, mammography, MRI, and DEXA procedures.
Comply with organization and department policies, procedures, and standards.
Resolve customer issues by identifying concerns and mobilizing the resources needed to address them.
Schedule and reschedule radiology exams according to department protocol and advise patients about any required preparation.
Maintain confidentiality in accordance with HIPAA guidelines.
Keep reception and waiting areas clean, orderly, and free of unnecessary clutter or debris; keep food out of public view.
Stock the reception area with needed supplies.
Maintain consistent productivity and organize tasks efficiently.
Complete required documentation for film and CD dispensing.
Communicate proactively with provider offices, technologists, and leadership.
Set goals and priorities, anticipate problems, use time efficiently, accept responsibility for assigned duties, and complete assignments on time.
Maintain a professional appearance, conduct, and work environment in accordance with organizational standards and policies.
Attend and participate in educational and training events, departmental meetings, employee forums, committees, and other meetings as appropriate.
Print Medicare ABNs or other waivers as necessary.
Remain flexible with lunch and break periods.
Travel to satellite locations as needed.