PSR - Imaging

Summit Health•Bend, OR

About The Position

The PSR – Imaging role supports patient-facing and administrative operations in an imaging department. The position welcomes and directs visitors, patients, and families; manages registration and patient flow; handles phone calls; communicates schedule delays; and provides customer service. Duties include collecting and reconciling payments, processing insurance information, updating patient accounts, scheduling appointments and diagnostic tests, entering orders, coordinating pre-authorizations, and completing referrals. The role also performs clerical tasks, follows downtime procedures, provides coverage at other offices when requested, and communicates issues to the Office Supervisor or Manager. The employee must be able to commute to satellite offices as needed.

Requirements

High school diploma or GED.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic computer proficiency.

Nice To Haves

Associate degree.
Previous PSR experience.
Knowledge of medical office operations and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain an efficient registration process and patient flow while providing excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Work with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.