PSR, Imaging Scheduler

Summit Health CityMD•Fair Lawn, NJ

About The Position

The PSR, Imaging Scheduler supports patient-facing operations for radiology services. The role greets patients and families in person and by phone, helps ensure patient arrivals are handled according to schedule, and schedules or reschedules radiology exams in accordance with department protocols. It also involves advising patients about exam preparation, assisting with procedure questionnaires, collecting co-pays and outstanding balances, and maintaining accurate documentation and reception areas. The position requires professional, confidential, and courteous communication with patients, provider offices, technologists, and leadership. This is a full-time, benefit-eligible position scheduled Monday through Friday, 11:30 a.m. to 8:00 p.m. Travel to satellite locations may be needed. The work involves reception and scheduling duties in an imaging department and may expose the employee to environmental risks including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and combative patients or visitors.

Requirements

High school graduate or GED.
0–1 years of experience required.
Ability to communicate in English orally and in writing.
Strong verbal and written communication skills.
Ability to prioritize and comprehend instructions and projects.
Ability to understand and carry out written and verbal instructions.
Ability to make complex, time-pressured decisions with a high degree of accuracy.
Strong multitasking, organizing, and priority-setting skills.
Strong customer service, interpersonal, and organizational skills.
Good word-processing skills.
Ability to perform the physical demands described, including pushing and pulling, lifting, moving around the workplace, using hand and finger dexterity, maintaining balance, and enduring activities such as typing, standing, bending, and walking.

Nice To Haves

Diploma from a vocational or technical program.
2–4 years of experience preferred.
One year of previous receptionist or scheduling experience.
Experience with standard office equipment such as phones, fax machines, copiers, scanners, email, and voicemail.
Ability to type 25 words per minute.
Previous experience with standard office technology in a Windows-based environment.
Experience with an EHR, practice management system, and departmental or ancillary systems.

Responsibilities

Greet patients, customers, and family members in person and by phone in a courteous and timely manner.
Ensure patient arrivals align with the schedule and update arrival times when necessary.
Demonstrate knowledge and understanding of insurance.
Collect patient co-pays and outstanding balances.
Offer and assist patients with questionnaires appropriate to procedures such as CT, mammography, MRI, and DEXA.
Follow organization and department policies, procedures, and standards.
Resolve customer issues by identifying and mobilizing the resources needed to address concerns.
Schedule and reschedule radiology exams according to requests and department protocol, and advise patients about pre-exam preparation when needed.
Maintain strict confidentiality in accordance with HIPAA guidelines.
Keep reception and waiting areas clean, free of unnecessary clutter and debris, and stocked with needed supplies.
Maintain productivity and organize tasks efficiently.
Complete proper documentation for dispensing films or CDs.
Communicate proactively with provider offices, technologists, and leadership.
Set goals and priorities, anticipate problems, manage time efficiently, take responsibility for assigned duties, and complete assignments on time.
Maintain professional conduct and appearance and a neat work environment in accordance with organizational standards and policies.
Attend and participate in educational and training events, departmental meetings, employee forums, committees, or other appropriate meetings.
Print Medicare ABNs or other waivers when necessary.
Remain flexible with lunch and break periods.
Travel to satellite locations as needed.