Scheduler Secretary Imaging OP Center

Northside Hospital Inc.•Lawrenceville, GA

About The Position

The Scheduler Secretary serves as an initial point of contact for imaging patients and their families, greeting them with care and assisting callers with information and directions. The role supports patient access and radiology operations by preparing patient records and schedules, registering patients, verifying and entering demographic, insurance, and medical information, and preparing documentation for imaging procedures. The position also supports payment collection, patient education and privacy compliance, appointment coordination, film check-in and checkout, supply inventory, and communication with patients and physicians. The Scheduler Secretary helps maintain timely patient flow, addresses complaints professionally, assists clinical staff with safe patient handling as needed, and performs assigned Clinical Decision Support processes.

Requirements

One year of previous medical-related clerical or related experience, or an associate's degree.
Typing requirements vary by department; refer to the requisition for requirements.
CPR certification may be required by department; refer to the requisition for requirements.

Nice To Haves

Three years of previous experience in admissions or a scheduling environment.
Demonstrated problem-solving skills.
Proficiency in computerized data entry.
Good communication skills.
Fundamental knowledge and skill in using computer applications.
MS Office proficiency requirements vary by department; refer to the requisition for requirements.
Knowledge of medical terminology.

Responsibilities

Serve as the initial patient contact, initiate patient records and accounts, and prepare patients for imaging procedures.
Greet patients and families in a welcoming and caring manner and courteously assist callers with information and directions.
Compile patient records, print daily appointment schedules, and pre-register patients as time allows when applicable.
Interview patients and accurately enter demographic, insurance coding, and medical information to maintain record integrity and minimize claims denials.
Educate patients and comply with Medicare Secondary Payer guidelines by accurately completing questionnaires for appropriate encounters, and comply with HIPAA privacy regulations and acknowledgements when applicable.
Accept upfront payments, provide patient receipts, and ensure proper transport and documentation to Accounting when applicable.
Prepare for radiology procedures by entering test orders, preparing patient radiology jackets, and verifying required documentation and questionnaires.
Escort patients to testing areas as needed and provide directions when applicable.
Monitor patient wait times to help ensure patients are seen within 15 minutes and communicate delays and procedure status.
Manage outside-film check-in, perform system checkout of films, and prepare films for transport when applicable.
Order and stock supplies and forms and maintain adequate inventory levels.
Maintain competency in multiple information systems, stay current with changes, and remain flexible in performing job duties.
Maintain patient focus and treat patients and families with respect and dignity; handle complaints and service recovery professionally.
Fax radiology reports to appropriate physicians after batch printing and upon request when applicable.
Coordinate same-day add-ons through scheduling or the physician's office, including initiating precertification when applicable.
Review, prepare, and forward patient information for retention in the hospital medical record in a timely manner when applicable.
Assist clinical staff with safe patient handling as needed.
Perform assigned Clinical Decision Support processes, including daily reporting, physician order entry in a web-based portal, and proper documentation of decision-support criteria in radiology systems.