Scheduler Authorization Representative (SAR) – Imaging Services Area

University Medical Center of Southern Nevada•Las Vegas, NV

About The Position

The Scheduler Authorization Representative (SAR) serves as the primary point of contact for patient scheduling, registration, and obtaining timely insurance authorization to support imaging-services revenue cash flow in a specialty service area. The role coordinates appointments for patients, interventional radiologists, and external providers; collects, verifies, and updates patient demographic and guarantor information; and verifies insurance benefits and eligibility. Responsibilities also include managing referrals, running patient estimates, collecting copayments and appropriate estimated out-of-pocket expenses, and providing scheduling, registration, and customer service support. The representative obtains authorizations and re-authorizations for professional services and the specialty service area, and provides notification for inpatient stays. UMC is an academic medical center and the anchor hospital of the Las Vegas Medical District. It is described as Nevada’s only nonprofit Level I Trauma Center, Verified Burn Center, and Multi-Organ Transplant Center. The posting notes an employer-paid Nevada PERS pension plan and a competitive salary and benefits package.

Requirements

Equivalent to graduation from high school.
Two years of Admitting Discharge experience in a hospital setting, or one year of imaging scheduling experience, or one year of experience in a physician’s office performing scheduling and authorization activities.
At least one year of recent (within the last five years), documented imaging scheduling/authorization experience.
Knowledge of scheduling and authorization procedures, medical terminology, applicable laws and regulations, financial systems and insurance requirements, commercial and governmental payers, Medicare plans and rules, CPT and ICD-10 procedure coding, safety practices, patient rights, age-specific patient care, infection control, hazardous materials handling, and emergency response procedures.
Skill in communicating effectively with physicians, patients, and employees; customer service; computerized scheduling; benefit and eligibility verification; completing forms and applications; preparing technical and statistical reports; specialized office support; using initiative and judgment within established guidelines; prioritizing work and meeting deadlines; using computers and related software; communicating with people from diverse backgrounds; maintaining effective working relationships; and using equipment safely and effectively.
Physical ability and mobility to work in a typical clinical setting and use standard office equipment; stamina to sit for extended periods and maintain concentration; vision to read printed materials and computer screens; hearing and speech to communicate in person and by telephone; and strength and agility to exert up to 10 pounds of force occasionally or negligible force frequently or constantly.

Responsibilities

Coordinate patient appointments with patients, interventional radiologists, and external providers.
Collect, verify, and update patient demographic and guarantor information.
Verify insurance benefits and eligibility and manage referrals.
Run patient estimates and collect copayments and appropriate estimated out-of-pocket expenses.
Perform appointment scheduling, registration, and customer service duties.
Obtain authorizations and re-authorizations for professional services and the specialty service area.
Provide notification for inpatient stays.