Hotel Manager Jobs

About The Position

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Ability to explain how to request help from others when needed to complete task or goal.
• Complete knowledge and ability to tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Provides information others need to succeed, in time for them to use it.
• Ensures that all shifts are provided with the necessary information to facilitate their success.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps all departments achieve success.
• Offers ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Knowledge of construction and renovation processes and installations, including preparing and pouring concrete stem wall foundations, floors, pads, sidewalks to include concrete block, brick and stone installation.
• Knowledge of structural framing, roofing, insulation, drywall, wallpaper, tile and painting.
• Knowledge of floor covering installations, carpet, ceramic and vinyl tile.
• Knowledge of exterior siding installations, stucco, wood, metal and stone finishes.
• Some knowledge of plumbing, electrical and HVAC systems.
• Management skills include overseeing and instructing up to 15 construction crew Team Members daily on all construction, renovation and maintenance projects that may be ongoing at the same time.
• Computer literacy is required.
• Bachelor’s degree in Business Administration, Facilities Management or a related field preferred.
• 5 years of experience in construction and construction management and or facilities management.
• Strong project management skills.
• Proven track record of successful managing construction, renovation projects.
• Excellent communication skills including computers skills.
• Proficiency in budget management and financial analysis.
• Excellent communication and interpersonal skills to collaborate effectively with staff, contractors and management.

Nice To Haves

• Project Management Professional (PMP) Certification or similar qualification is a plus.

Responsibilities

• Collaborating with various departments to identify areas for improvement.
• Managing renovation projects and ensuring compliance with brand standards.
• Working alongside crew members daily to maintain production and completions of approved projects.
• Acquiring materials, tools and equipment in advance for all ongoing projects.
• Preparing cost estimates and acquiring quotes from vendors and contractors submitted for Purchase Orders.
• Conduct regular assessments of hotel facilities to identify areas for improvement.
• Lead and manage renovation and improvement projects from inception to completion, ensuring adherence to timelines, budgets and quality standards.
• Coordinate with contractors and suppliers to facilitate project execution and ensure that work aligns with design specifications.
• Monitor progress, address any issues or delays and provide updates to Maintenance Director.
• Ensure all hotel improvements comply with health, safety and building regulations, as well as brand standards and quality benchmarks.
• Work alongside crew members on a daily basis.
• Sending and answering Emails, using several different company installed computer software programs to be used on a daily basis.
• Researching and implementing new technologies, including artificial intelligence, to enhance the operations of Facility Maintenance.
• Other duties as needed.