Event Sales Manager, Venues - Hotel Zaza Houston, Museum District
About The Position
The Sales Manager, Venues guides customers through event experiences and identifies solutions that meet their goals and objectives, creating compelling event experiences. The role uses available tools to maximize event and revenue capture from an assigned customer base and cultivates relationships with key hotel personnel to strengthen business relationships with the hotel. The position supports company initiatives, business strategies, and Core Values, and reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. The role is based in a hotel/convention center environment. Work conditions range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. Team members use high-end audiovisual equipment and electrical components, may be exposed to heights via lifts and ladders, and may work at multiple hotel locations. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Encore appearance guidelines apply.
Requirements
- Bachelor of Science or Bachelor of Arts degree, or at least 1 year of Encore or equivalent experience.
- Technical aptitude and computer proficiency.
- Strong written and verbal communication skills.
- Ability to meet the stated physical demands, with reasonable accommodations where applicable.
Nice To Haves
- At least 1 year of technology sales or hospitality experience.
- Prior audiovisual sales experience.
- Knowledge of the hospitality industry and sales processes.
Responsibilities
- Solicit and secure business through a proactive, consultative sales approach using Encore’s sales process and methodology.
- Prepare and present timely quotes and proposals, including requests submitted through Encore’s website, venue booking systems, or other assigned sources.
- Collaborate with vendors and company departments or divisions to capture and service events.
- Attend site visits, pre-conference planning meetings, and other venue meetings as needed to support the customer event experience.
- Understand event cost structures and incorporate them into solution designs in accordance with profitability guidelines.
- Cultivate and maintain relationships with customers, venue personnel, and Encore support functions and departments.
- Research customer history and prior experiences to create personalized customer experiences.
- Attend customer meetings, understand customer goals, and respond to questions, concerns, and challenges.
- Keep customer information accurate and up to date in the Customer Relationship Management system (CRM).
- Refer and guide customers through the Encore network to secure additional opportunities with existing customers.
- Maintain a healthy sales pipeline to achieve established revenue targets.
- Ensure all known opportunities are recorded accurately and kept up to date in CRM.
- Support sales forecasting at the home location and ensure forecasts are accurate and submitted on time.
- Learn and adopt role-related standard operating procedures and new initiatives or programs.
- Maintain knowledge of new product and service offerings and emerging technology for meetings and events.
- Adhere to Encore appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
