Director, Event Technology SNE - Hotel ZaZa Dallas Uptown

Encore Global•Dallas, TX

2d•$43,306 - $56,306•Onsite

About The Position

The Director, Event Technology (SNE) is responsible for revenue and profitability at assigned locations while ensuring the team delivers world-class service and maintains strong relationships with venue personnel. The role promotes high performance, accountability, continuous improvement, learning, and quality. It manages fewer than two full-time team members and venue revenue of $450,000–$900,000. The position reports to an Area Director, Venues; Regional Director, Venues; or RVP, Venues. The Director oversees venue partner relationships, financial management and reporting, event operations, technical support, sales, customer service, and employee development. Duties include managing location P&L and forecasts, coordinating billing, directing event setups and strikes, supporting customers and venue partners, identifying sales opportunities, and coaching and developing team members. Work is performed in a hotel or convention center, potentially across multiple hotel locations. Conditions include moderate exposure to outdoor temperatures, dirt, sand, or dust; environments ranging from moderately quiet to noisy; use of high-end audiovisual equipment and electrical components; and exposure to heights via lifts and ladders. The schedule may include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

At least 3 years of audio-visual experience.
At least 1 year of supervisory experience.
Working knowledge of audiovisual equipment in a live show environment.
Ability to successfully complete Level 3 Skills training.
Proficiency using computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver's license is required for team members who may operate company vehicles.

Nice To Haves

Bachelor’s degree or equivalent experience.
At least 2 years of customer service or hospitality experience.
Sales experience.

Responsibilities

Develop and maintain relationships with customers and venue personnel, provide outstanding service, and support customer retention.
Service events, act as an escalation point when needed, identify decision makers and renewal issues, and support contract renewal planning.
Consult with venue sales leadership on sales strategies and participate in business review presentations.
Manage an efficient, profitable operation by maximizing revenue and controlling labor, equipment sub-rental, and other costs.
Achieve financial goals, use operational and financial reports, complete reports accurately and on time, and manage location P&L.
Coordinate invoicing through the company billing system, ensure client review and approval of billing, and confirm venue partners make timely payments.
Complete and submit accurate sales forecasts, and develop action plans to address business deficiencies and growth opportunities.
Direct daily floor operations, including scheduling, equipment setups, operation, and strikes.
Ensure equipment and services are delivered on time, in good working condition, and according to client specifications and brand standards.
Anticipate equipment challenges, maintain appropriate inventory and equipment safety and security, and share labor and equipment within the local market.
Attend operational venue meetings, including daily stand-up meetings with venue operations staff.
Troubleshoot equipment and software issues, use applicable company computer systems, and serve as the solo on-site technician when necessary.
Create strategies to maximize revenue per event, including upselling and cross-selling.
Prepare and deliver presentations, quotes, and proposals; attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as needed.
Collaborate with vendors and company departments to capture and service events, and account for event costs and profitability in solution designs.
Keep customer information accurate and up to date in the CRM, maintain knowledge of new offerings and emerging event technology, and provide performance, pipeline, and forecasting reports to senior management as needed.
Meet with guests and monitor customers on site to ensure their needs are met and equipment setups are accurate and functioning.
Maintain a polished and professional image and ensure the team follows applicable standards.
Manage staffing, performance, employee concerns, selection, learning, and team development; coach and train employees on service, equipment, and company systems.
Recommend team members for training and ensure the company's diversity, equity, and inclusion initiatives are implemented.