Director, Event Technology SNE - Hotel ZaZa Dallas Uptown

Encore Global•Dallas, TX

1d•Onsite

About The Position

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location or locations. The role ensures the team delivers World-Class service and maintains strong relationships with venue personnel and customers. The Director promotes high performance, accountability, continuous improvement, learning, and quality, and manages fewer than two full-time team members at a venue generating $450,000–$900,000 in revenue. This role reports to an Area Director, Venues, Regional Director, Venues, or RVP, Venues. The position oversees venue relationships, financial performance and reporting, daily operations, technical support, sales, customer service, and people development. It may serve as the solo on-site technician for events when needed and includes oversight of personnel assisting with event execution. Work is performed in a hotel or convention-center environment, with possible assignments at multiple hotel locations. Work involves high-end audiovisual equipment and electrical components, exposure to heights via lifts and ladders, and conditions ranging from moderately quiet to noisy. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow appearance guidelines set by Encore and the hotel.

Requirements

Bachelor's degree or equivalent experience.
At least 3 years of audio-visual experience.
At least 1 year of supervisory experience.
Working knowledge of audiovisual equipment in a live show environment.
Must be able to successfully complete Level 3 Skills training.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver's license is required for team members who may operate Company vehicles.

Nice To Haves

At least 2 years of customer service or hospitality experience.
Sales experience.
Bachelor's degree.

Responsibilities

Develop and maintain relationships with customers and venue personnel, provide outstanding customer service, and support customer retention.
Service events, act as an escalation point when needed, and identify decision makers and issues that may affect contract renewal.
Consult with Venue Sales Leadership on sales strategies and participate in business review presentations.
Manage an efficient and profitable operation, maximize revenue and profitability, and control costs in accordance with company procedures.
Manage labor, equipment sub-rentals, other costs, location P&L, and action plans to address deficiencies or grow the business.
Use operational and financial reports and complete standard and ad hoc reporting accurately and on time.
Coordinate invoicing through the company billing system, ensure clients review and approve billing, and confirm venue partners make timely payments.
Complete and submit accurate, timely sales forecasts for the home location.
Direct daily floor operations, including scheduling, equipment setup, operation, and strikes.
Ensure equipment and services are delivered on time, work properly, meet client and venue specifications, and comply with brand standards.
Anticipate equipment challenges and changes, maintain inventory and equipment safety, security, and quality, and share labor and equipment efficiently within the local market.
Attend operational venue meetings, including daily stand-up meetings with venue operations staff.
Troubleshoot equipment and software issues and use applicable company computer systems; act as the solo on-site technician when necessary.
Create strategies to maximize revenue per event, including upselling and cross-selling.
Prepare and deliver customer presentations, quotes, and proposals, including submissions through company and venue booking systems.
Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as appropriate.
Collaborate with vendors and company departments to capture and service events, and design solutions according to event cost structure and profitability guidelines.
Maintain accurate customer information in the CRM and stay current on product, service, and event technology offerings.
Prepare and present performance, pipeline, and forecasting information to senior management as needed.
Meet with guests on site, verify event needs and equipment setup, monitor small venues, and check in with customers throughout the day.
Maintain a polished, professional image and ensure the team follows applicable appearance standards.
Manage performance, employee concerns, staffing levels, selection, learning, and team development.
Coach team members, train them on service, equipment, and company systems, and recommend them for training opportunities.
Promote Encore's Core Values and high performance, accountability, continuous improvement, learning, and quality.
Ensure Encore's diversity, equity, and inclusion initiatives are implemented.