Front Office Manager-Hotel-Long Island Ny

Blue Sky Hospitality Solutions • Long Island, NY

12d • Onsite

About The Position

A full-service branded hotel on Long Island, New York, is seeking an experienced Front Office Manager to lead daily front office operations, strengthen team performance, and deliver an exceptional guest experience. The role calls for a visible, hands-on leader who sets clear expectations, coaches consistently, and takes ownership of results. The successful candidate will bring strong branded-hotel experience and the ability to manage a busy operation serving diverse guest needs.

The Front Office Manager leads front desk, guest services, and night audit operations; develops and holds the team accountable; handles guest concerns and service recovery; monitors feedback and brand service scores; and coordinates with other hotel departments. The position also oversees staffing and labor costs, billing and cash-handling accuracy, and compliance with hotel policies. The role is full-time and on-site, with a flexible schedule that includes evenings, weekends, and holidays.

Requirements

• Previous Front Office Manager experience, or substantial Assistant Front Office Manager experience, in a full-service branded hotel.
• Demonstrated success leading teams, improving guest satisfaction, and managing high-volume operations.
• Strong knowledge of hotel property management systems, loyalty programs, and brand standards.
• Excellent communication, judgment, organization, and problem-solving skills.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Experience with Marriott, Hilton, Hyatt, or a comparable major hotel brand.
• Experience with group and airline crew business and union environments.

Responsibilities

• Lead front desk, guest services, and night audit operations to ensure efficient arrivals, departures, and service throughout each shift.
• Recruit, train, schedule, coach, and hold team members accountable for service standards and performance.
• Handle guest concerns professionally, follow through promptly, and provide effective service recovery.
• Monitor guest feedback and brand service scores, identify recurring issues, and implement measurable improvements.
• Reinforce loyalty program recognition and enrollment, along with brand service requirements.
• Coordinate with Housekeeping, Engineering, Reservations, and Sales on room readiness, special requests, and group arrivals.
• Manage staffing and labor costs while maintaining appropriate coverage and service levels.
• Ensure accurate billing, cash handling, shift handoffs, and adherence to hotel policies.
• Maintain a strong presence in the lobby and at the front desk during peak periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed