Sales Manager - AC Cleveland Circle

Hotel•Brighton, MA

15h

About The Position

AC Cleveland Circle, a Colwen Hotels property, is seeking a Sales Manager to drive sales and marketing results across all segments and help achieve business goals. The role involves generating new business, growing existing accounts, and developing strategies to increase occupancy, room revenue, and banquet revenue. The successful candidate will understand market and industry trends, think strategically, negotiate effectively, and bring hospitality sales experience and local market knowledge. The Sales Manager manages leads and client relationships, independently solicits and books business, and collaborates with sales, revenue management, food and beverage, and hotel general managers to maximize profitability while maintaining guest satisfaction. The position also supports catering sales and event planning, negotiates pricing and services, supervises banquet event execution, maintains accurate sales records, and represents Colwen Hotels in local networking and industry activities. Colwen Hotels describes itself as a hospitality group built on hard work, character, and authenticity. It operates 49 hotels across 9 states and cites career advancement opportunities as it grows.

Requirements

At least 2 years of sales and catering experience, with a strong emphasis on food and beverage.
Proven track record in social and corporate catering; hotel experience preferred.
Excellent verbal and written communication skills, including grammar, punctuation, and spelling.
Excellent interpersonal and customer service skills.
Ability to communicate across all levels of the organization.
Comfort with problem-solving in client relationships and event management.
Proven ability to drive the sales process.
Excellent listening, negotiation, and presentation skills.
Strong leadership abilities.
Reliability and ability to multitask and work under pressure.
Ability to travel to various local locations for sales calls and networking.
Proficiency in Microsoft Office Suite or related software.
Intermediate to advanced computer skills, familiarity with common software programs, and ability to learn new software.
Ability to work varied hours.

Nice To Haves

Experience with Amadeus Diagramming or Social Table.
Experience with Delphi FDC or CI/TY.

Responsibilities

Professionally manage incoming phone calls and pre-qualify leads from web inquiries, Cvent, The Knot, Wedding Wire, and Eventective.
Maintain timely responses using remote communication tools and hotel property management systems.
Grow existing accounts and generate new business to exceed budgets and maximize revenue and profits.
Maintain existing account relationships.
Formulate sales and marketing strategies for the assigned hotel.
Collaborate with sales, revenue management, food and beverage, and hotel general managers to maximize property profitability while maintaining guest satisfaction.
Assist in capturing catering business across segments, including corporate transient business.
Maintain general knowledge of Colwen banquet food service standards and techniques.
Monitor market conditions and forecast revenue opportunities to create proactive strategies.
Establish individual sales plans and goals for corporate and social catering events.
Monitor and analyze top-account production and evaluate market trends.
Independently solicit and book business.
Proactively solicit business through phone conversations, outside sales calls, site visits, professional email communications, and social media campaigns.
Negotiate food and beverage pricing, meeting room rental, and other services.
Work with clients and event planners to gather and assist with event requirements, including menu planning, floor plans, room setup, timelines, rental orders, décor, costs, rooming lists, and billing details.
Process Rewards points for group contacts after events.
Compile sales reports accurately and on time.
Maintain accurate, up-to-date records of activity and transactions.
Ensure banquet teams understand and adhere to standards to support sales service and client retention.
Supervise banquet event execution and monitor service provided by banquet staff.
Participate in local networking organizations, community events, and industry events while professionally representing Colwen Hotels.
Maintain knowledge of the competition.