General Manager - Hyatt Regency Buffalo / Hotel and Conference Center ($190K - $200K)

Remington Hospitality•Addison, TX

1d•$190,000 - $200,000•Onsite

About The Position

The General Manager leads the overall performance and day-to-day operations of the 396-room Hyatt Regency Buffalo / Hotel and Conference Center, including approximately 109,000 square feet of meeting and event space. The role provides strategic direction across hotel departments and is accountable for financial performance, guest satisfaction, associate engagement, operational excellence, brand compliance, revenue, and profitability. This executive leadership role oversees a complex full-service operation with significant group, convention, and Food & Beverage business. The General Manager leads the property’s Five Key Drivers: Associate Engagement; Guest Experience; Revenue Growth & Commercial Performance; Cost Discipline & Operational Efficiency; and Asset Value & Long-Term Sustainability. The position reports to the VP of Operations and is 100% on-site in Buffalo, New York. The ideal candidate has a record of leading full-service hotels with 250 or more rooms, developing high-performing teams, collaborating with engaged owners and asset managers, and improving guest satisfaction, associate retention, market share, and profitability. The role also involves maintaining company standards and balancing owner objectives with guest satisfaction, associate engagement, and long-term business success.

Requirements

At least 5 years of General Manager experience in a full-service hotel environment.
Experience leading a hotel with 250 or more rooms.
At least 3 years of Food & Beverage leadership experience in a full-service operation.
Experience with significant group, convention, meeting, and event-space business.
Experience working for a hospitality management company comparable to Remington Hospitality or larger, with an understanding of corporate hotel operations, reporting structures, and accountability.
Demonstrated success operating in an owner-centric environment and partnering with engaged ownership groups and asset managers, with strong communication, transparency, and financial accountability.
Proficiency with hotel financial reporting, budgeting, forecasting, and business intelligence platforms such as M3, ProfitSword, or similar systems.
Ability to drive employee engagement, retention, culture, and leadership development.
Strong background in hotel operations, financial management, budgeting, forecasting, and revenue optimization.
A track record of improving guest satisfaction, market share, and profitability.
Experience building and leading teams across Rooms, Food & Beverage, Sales, Finance, and Engineering.
Strong leadership, communication, and relationship-building skills.
Ability to meet the role’s physical requirements, including sitting, standing, walking, occasional lifting and carrying, operating office equipment, and communicating effectively.

Nice To Haves

Experience with a hotel property of similar size and complexity.
Brand experience with Hyatt, Marriott, Hilton, IHG, Wyndham, or another full-service hotel brand.
Local candidates and candidates open to relocation will be considered.

Responsibilities

Foster a culture of engagement, accountability, and service excellence throughout the hotel.
Lead, coach, and develop department heads and emerging leaders, building a strong leadership pipeline.
Drive associate engagement initiatives to improve retention, performance, and workplace culture.
Maintain a visible presence throughout the hotel, build relationships with associates, and promote open communication.
Lead the Executive Committee in achieving operational, financial, and people-focused objectives.
Champion exceptional guest service and consistent execution of brand standards across departments.
Improve guest satisfaction, loyalty, and reputation scores through service recovery and continuous improvement.
Ensure seamless guest experiences across Rooms, Food & Beverage, Conference Services, and Events.
Respond to escalated guest concerns with urgency, professionalism, and sound judgment.
Own the hotel’s P&L and drive revenue growth, profitability, and market share.
Develop and execute annual budgets, forecasts, and strategic business plans.
Use financial and business intelligence platforms to monitor performance and identify opportunities.
Optimize revenue across Rooms, Food & Beverage, Catering, and Conference Services.
Deliver accurate financial reporting and operational updates to ownership, asset management, and corporate leadership.
Partner with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and total hotel revenue.
Drive group, convention, catering, and banquet business across the hotel’s meeting and event space.
Maintain relationships with key clients, meeting planners, and community stakeholders; identify new revenue opportunities.
Provide strategic oversight of Rooms, Food & Beverage, Engineering, Sales, Finance, Human Resources, and Conference Services.
Ensure operational excellence, brand compliance, and service consistency throughout the property.
Protect and enhance the asset’s long-term value through capital planning and property maintenance.
Maintain safety, regulatory compliance, and risk management standards.
Lead continuous improvement initiatives that enhance efficiency, guest satisfaction, and profitability.
Build partnerships with the ownership group and asset manager and communicate transparently about performance, results, and strategic initiatives.
Execute ownership priorities while maintaining accountability to brand and management company standards.