General Manager - Hyatt Regency Buffalo / Hotel and Conference Center ($190K - $200K)

Remington Hospitality•Dallas, TX

6d•$190,000 - $200,000•Onsite

About The Position

The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and day-to-day operations of the 396-room Hyatt Regency Buffalo / Hotel and Conference Center, including approximately 109,000 square feet of meeting and event space. The General Manager provides strategic direction to all hotel departments, ensuring exceptional guest experiences, strong associate engagement, operational excellence, brand compliance, and achievement of revenue and profitability goals. This role will lead a complex full-service operation with significant group, convention, and Food & Beverage business while fostering a culture centered on employee engagement, talent development, accountability, and service excellence. The ideal candidate is an experienced hospitality leader with a proven track record of leading 250+ room full-service hotels, developing high-performing teams, partnering with engaged ownership and asset management groups, and driving strong results in guest satisfaction, associate retention, market share, and profitability. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company. Remington's Five Key Drivers: The General Manager leads the property’s Five Key Drivers, ensuring alignment, accountability, and measurable results. Associate Engagement, Guest Experience, Revenue Growth & Commercial Performance, Cost Discipline & Operational Efficiency, Asset Value & Long-Term Sustainability.

Requirements

Minimum 5+ years of General Manager experience in a full-service hotel environment.
Experience leading a 250+ room hotel; experience with a property of similar size and complexity preferred.
Proven success managing hotels with significant group, convention, meeting, and event space business.
Minimum 3 years of Food & Beverage leadership experience in a full-service operation.
Experience working for a hospitality management company comparable to Remington Hospitality or larger, with a strong understanding of corporate hotel operations, reporting structures, and accountability.
Proven success operating in an owner-centric environment, partnering with highly engaged ownership groups and asset managers while maintaining strong communication, transparency, and financial accountability.
Proficiency with hotel financial reporting, budgeting, forecasting, and business intelligence platforms such as M3, ProfitSword, or similar systems.
Demonstrated ability to drive employee engagement, retention, culture, and leadership development.
Strong background in hotel operations, financial management, budgeting, forecasting, and revenue optimization.
Proven track record of improving guest satisfaction, market share, and profitability.
Experience building and leading high-performing teams across Rooms, Food & Beverage, Sales, Finance, and Engineering.
Strong leadership, communication, and relationship-building skills.
Sit, stand and walk for varying lengths of time
Lift approximately fifteen (15) pounds
Good communication skills, both written and verbal
Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

Experience with a property of similar size and complexity preferred.
Brand experience with Hyatt, Marriott, Hilton, IHG, Wyndham, or other full-service hotel brands preferred, but not required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

Foster a culture of engagement, accountability, and service excellence throughout the hotel.
Lead, coach, and develop department heads and emerging leaders, creating a strong leadership pipeline.
Drive associate engagement initiatives that improve retention, performance, and overall workplace culture.
Maintain a visible presence throughout the hotel, building strong relationships with associates and promoting open communication.
Lead the Executive Committee in achieving operational, financial, and people-focused objectives.
Champion exceptional guest service across all departments, ensuring consistent execution of brand standards.
Drive guest satisfaction, loyalty, and reputation scores through proactive service recovery and continuous improvement.
Ensure seamless delivery of guest experiences across Rooms, Food & Beverage, Conference Services, and Events.
Respond to escalated guest concerns with urgency, professionalism, and sound judgment.
Own the hotel's P&L, driving revenue growth, profitability, and market share.
Develop and execute annual budgets, forecasts, and strategic business plans.
Utilize financial and business intelligence platforms such as M3, ProfitSword, and related systems to monitor performance and identify opportunities.
Optimize revenue across Rooms, Food & Beverage, Catering, and Conference Services.
Deliver accurate financial reporting and operational updates to ownership, asset management, and corporate leadership.
Partner closely with Sales and Revenue Management teams to maximize occupancy, ADR, RevPAR, and total hotel revenue.
Drive performance in group, convention, catering, and banquet business across the hotel's extensive meeting and event space.
Maintain strong relationships with key clients, meeting planners, and community stakeholders.
Identify new revenue opportunities and strategies to strengthen market position.
Provide strategic oversight of all hotel operations, including Rooms, Food & Beverage, Engineering, Sales, Finance, Human Resources, and Conference Services.
Ensure operational excellence, brand compliance, and service consistency throughout the property.
Protect and enhance the long-term value of the asset through effective capital planning and property maintenance.
Maintain the highest levels of safety, regulatory compliance, and risk management.
Drive continuous improvement initiatives that enhance efficiency, guest satisfaction, and profitability.
Build strong partnerships with a highly engaged ownership group and asset manager.
Provide transparent communication on operational performance, financial results, and strategic initiatives.
Balance owner objectives with guest satisfaction, associate engagement, and long-term business success.
Execute ownership priorities while maintaining accountability to brand and management company standards.