IT TECHNICIAN - AT&T Hotel and Conference Center - Austin

Compass Group•Austin, TX

7d•$20 - $25•Onsite

About The Position

Supportive of all desktop systems, peripheral equipment (printers, IP Phones, Scanners, etc.) and productivity applications (MS Products and hotel specific client software) to insure reliable, secure operation. Assist in support of all server applications, network maintenance, Cisco phone system, and point of sale system.

Requirements

High School diploma required.
At least 3 years of Desktop Experience.
At least 3 years of Network Experience.
At least 2 years of service industry.

Nice To Haves

Certificates in computer hardware and software expertise recommended.
Advanced certifications from Microsoft, Cisco, or others a plus.

Responsibilities

Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications and client software
Administration and repair of critical systems (PMS, POS, PBX, AV) with vendors as needed
Prepare and install system images and profiles, server builds, configuration
Provide connectivity to users in the meeting rooms for special events, as required
Timely completion of projects assigned by manager
Diagnose and correct system problems; including user errors, configuration errors, and bugs
Evaluate and configure new hardware/software systems (early mornings and weekends inclusive)
Assist end-users with all system related queries
Diagnose and repair hardware; including printers, computers, terminals, and other devices
Install, upgrade, configure, and maintain hardware/software, inclusive of network infrastructure devices
Comply with all company safety and health policies and procedures
Maintain expertise in PC Server hardware and software trends
Stay current on hospitality technology trends