Night Auditor - AT&T Hotel and Conference Center (FULL TIME)
About The Position
We are hiring immediately for a full time Night Auditor – AT&T Hotel and Conference Center position. This role involves checking guests in and/or out of the hotel on the overnight shift, resolving guest challenges throughout their stay, and promoting hotel services, amenities, and upsell products to guests. The AT&T Hotel and Conference Center is located at 1900 University Avenue, Austin, TX 78705. Online applications are accepted only. This is a full-time position with a night shift schedule, where days may vary. Further details will be provided upon interview. The pay rate is fixed at $19.00 per hour. Free meals, uniforms, and laundering service are available at select locations.
Requirements
- Previous front desk experience preferred.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Performs the nightly audit process balancing all hotel transactions and rolling the property from one business day to the next.
- Ensures rooms and services are correctly accounted for within guest statement.
- Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges.
- Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries.
- Retrieves and forwards messages to/from guests.
- Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Acts as Manager on Duty in absence of a manager.
- Perform other duties as assigned.
Benefits
- Discounted parking
- Cap Metro card
- Meals during shift
- Free meals
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
