Night Auditor - AT&T Hotel and Conference Center (FULL TIME)
About The Position
We are hiring immediately for a full time Night Auditor – AT&T Hotel and Conference Center position. This role involves checking guests in and/or out of the hotel on the overnight shift, resolving guest challenges, and promoting hotel services, amenities, and upsells. The position requires inputting and retrieving information from a computer system, performing nightly audits, balancing hotel transactions, and ensuring rooms and services are correctly accounted for within guest statements. The Night Auditor will also assist guests with check-out payments, balance and drop receipts, provide facility information, handle special requests, answer telephone and email inquiries, and retrieve mail and packages. Additionally, the role involves fielding and resolving guest complaints, assisting in emergency situations, maintaining Front Desk supplies and equipment, and potentially acting as Manager on Duty in the absence of a manager. Other duties may be assigned.
Requirements
- Previous front desk experience preferred.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Performs the nightly audit process balancing all hotel transactions and rolling the property from one business day to the next
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Acts as Manager on Duty in absence of a manager
- Perform other duties as assigned.
Benefits
- Discounted parking
- Cap metro card
- Meals during shift
- Free meals
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
