K9 Resorts Assistant Manager

Luxury Pet Hotel Investments, LLC • Penfield, NY

12h

About The Position

K9 Resorts is seeking a hands-on Assistant Manager to partner with the General Manager in leading the team, operations, and growth of a luxury pet care resort. The role focuses on developing employees, maintaining operational excellence, supporting business performance, delivering high-quality customer service, and representing the brand in the community. The position is full-time, hourly, and non-exempt.

Requirements

• Prior management or supervisory experience.
• Strong leadership, coaching, and team development skills.
• Business-minded approach and understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability, including weekends and holidays.

Nice To Haves

• Experience in pet care, daycare, boarding, or a similar environment.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Promote accountability, performance management, and team engagement.
• Model the resort’s culture, professionalism, and results-oriented standards.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty.
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5-Star service at every customer interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high-level customer concerns.
• Review customer feedback and implement service improvements.
• Represent K9 Resorts as a Brand Ambassador in the community.
• Support local partnerships, events, and marketing initiatives.
• Help drive awareness and business growth through outreach efforts.

Benefits

• 401(k)
• Health benefits
• Dental benefits
• Vision benefits
• Paid time off
• Flexible scheduling
• Training and leadership development programs
• Employee discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed