K9 Resorts Part-Time Customer Service Representative
Luxury Pet Hotel Investments, LLC•Oviedo, FL
•$15 - $17•Onsite
About The Position
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.
Requirements
- Passion for dogs and understanding of pet parent expectations
- Strong sales mindset with confidence in closing and upselling services
- Excellent communication and multitasking skills
- Ability to thrive in a fast-paced, team-driven environment
- Tech-comfortable (POS systems, scheduling, Microsoft Office)
- Weekend and holiday availability required
Responsibilities
- Deliver 5-Star service at every interaction—phone, in-person, and email
- Convert inquiries into reservations and tours into enrollments
- Confidently recommend services, packages, and upgrades tailored to each pet
- Lead engaging tours showcasing our luxury facility and standards
- Serve as a brand ambassador at local events and community outreach
- Check pets in/out and ensure accurate accommodations and care instructions
- Document feeding, medications, and special instructions with precision
- Assist with daycare, play sessions, and basic pet care tasks
- Monitor pet health and behavior, escalating concerns immediately
- Maintain cleanliness and sanitation standards throughout the resort
Benefits
- 401(k)
- Health, dental, and vision benefits
- Flexible scheduling
- Training & development programs
- Employee discounts and perks
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
