General Manager - The Blennerhassett, A Giovanni Hotel and Spa

The Blennerhassett, a Giovanni Hotel and Spa•Charleston, WV

1d•Onsite

About The Position

The General Manager leads The Blennerhassett, a full-service hotel in Parkersburg, West Virginia, overseeing guest rooms, restaurant operations, and banquet and catering services. The role owns sales and profitability across these revenue streams, including preparing and managing the budget, developing revenue management strategy, reviewing financial statements, overseeing accounting functions, and working with department heads on their budgets. The General Manager sets standards for guest service and the overall guest experience, oversees service programs and guest feedback, personally handles complaints when needed, and regularly inspects guest rooms, public areas, banquet space, and grounds. The position also hires, trains, develops, and schedules managers across rooms, food and beverage, and events; provides day-to-day guidance; recognizes strong performance; and addresses performance concerns. The General Manager remains visible and accessible to guests, staff, and vendors and assists in any department as hotel needs arise. This is an on-site position at a historic five-story hotel in downtown Parkersburg. The job description notes that duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Full-service hospitality experience, including rooms and food and beverage.
Two to four years of related experience or equivalent.
Proven ability to supervise, motivate, and develop a team.
Strong understanding of hotel financials, including budgets, revenue management, and reading a profit-and-loss statement.
Excellent written and verbal communication skills.
Sound decision-making judgment, including the ability to make decisions quickly.
Strong organizational and analytical skills and ability to manage competing priorities.
Proficiency in Microsoft Word and Excel and Google applications.
Ability to solve problems rationally, respond promptly, follow through on commitments, and adapt to changing circumstances.

Nice To Haves

Banquet and catering experience is strongly preferred.
A college degree in a related field is preferred.
Bilingual ability is a plus.

Responsibilities

Lead hotel operations across guest rooms, restaurant, banquet, and catering services.
Own sales and profitability for the hotel’s revenue streams.
Build and manage the budget and revenue management strategy; review financial statements and act on findings.
Oversee accounting functions and work with department heads on their budgets.
Set guest-service standards and oversee service programs and guest feedback.
Personally handle guest complaints when needed.
Regularly inspect guest rooms, public areas, banquet space, and grounds.
Hire, train, develop, and schedule managers across rooms, food and beverage, and events.
Provide day-to-day guidance, recognize good work, and address performance concerns.
Remain visible and accessible to guests, staff, and vendors.
Assist in any department when hotel needs require it.