Front Desk Agent - The Blennerhassett, A Giovanni Hotel and Spa

The Blennerhassett, a Giovanni Hotel and Spa • Parkersburg, WV

1d • $12 - $13

About The Position

The Front Desk Agent is the face of The Blennerhassett and helps set the tone for guests’ stays by delivering welcoming, attentive service. The role handles guest arrivals and departures, reservations, room assignments, payments, guest questions and concerns, and coordination with housekeeping and maintenance. Agents also help maintain accurate room status and orderly front desk operations. Duties and responsibilities may change, and training materials will be provided.

Requirements

• High school diploma.
• Comfortable using computers, including Microsoft Word, Excel, and Google apps.
• Organized, detail-oriented, and able to work independently.
• Positive attitude and genuine interest in helping people.
• Available for first and second shifts, weekends, and holidays.
• Able to stand for up to 8 hours, bend and reach often, and lift up to 40 lbs.

Nice To Haves

• 1–2 years of hotel front desk experience preferred.
• Experience with a hotel reservation system such as RoomKey is a plus.

Responsibilities

• Greet guests warmly and handle check-in and check-out.
• Answer phones and make and confirm reservations received by phone and online.
• Assign rooms, issue keys, and assist with luggage.
• Post charges, review bills with guests, and collect payments.
• Sell rooms to walk-in guests and know rates, packages, and parking options.
• Recommend local dining, shopping, and entertainment, and provide directions.
• Coordinate with housekeeping and maintenance to keep room status accurate and resolve guest issues promptly.
• Handle guest concerns by listening, apologizing, solving the problem, and following up.
• Balance the cash drawer, maintain daily logs, and keep the front desk area neat.

Benefits

• Full-time team members have access to medical, dental, vision, life, and long-term disability insurance.
• All team members can access voluntary benefits at discounted rates, including short-term disability, accident, critical illness, and hospital indemnity insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED