Hotel Front Desk Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems.
• Ability to remain calm and professional under pressure.
• Flexible schedule availability including weekends, and holidays.
• Overnights required.
• Some locations may require a Drivers’ License and insurability to operate company vehicles.

Nice To Haves

• Hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• PMS experience a plus.
• Bilingual skills are a plus.

Responsibilities

• Perform nightly balancing of guest folios, room charges, and hotel revenue.
• Reconcile daily financial transactions, credit card postings, and cash handling.
• Generate and distribute daily audit reports for management review.
• Complete accurate check-in and check-out procedures for overnight arrivals and departures.
• Respond promptly to guest requests, complaints, and emergencies during overnight hours.
• Monitor hotel security, perform property walks, and ensure guest safety.
• Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.
• Preparing and serving alcoholic and non-alcoholic beverages.
• Engaging with guests in a friendly and professional manner.
• Maintaining a clean, well-stocked, and organized bar.