Hotel Front Desk Jobs

About The Position

Requirements

• Strong guest service, interpersonal, and communication skills, with a friendly and professional demeanor.
• Ability to create positive guest experiences and resolve questions, concerns, and complaints effectively.
• Attention to detail and accuracy when handling guest information, reservations, payments, and financial transactions.
• Ability to prioritize and manage multiple tasks in a fast-paced hotel environment.
• Basic mathematical and cash-handling skills.
• Ability to operate computers, hotel property management systems, POS systems, telephone/switchboard, and other front desk equipment.
• Ability to maintain confidentiality and protect guest privacy and security.
• Ability to work independently, exercise sound judgment, and remain calm under pressure.
• Ability to work effectively as part of a team and communicate information between departments.
• Reliability, professionalism, flexibility, and commitment to guest service.
• Availability for a flexible schedule, including mornings, evenings, weekends, holidays, and potentially overnight shifts.
• Ability to work independently during overnight shifts when assigned to Night Audit.
• Regular and reliable attendance, punctuality, and compliance with uniform, grooming, and appearance standards.
• Ability to successfully complete required hotel and company training.

Nice To Haves

• High school diploma or GED is preferred.
• Previous hotel, hospitality, customer service, or front desk experience is preferred but not required.
• Previous Night Audit or accounting experience is a plus.

Responsibilities

• Welcome and acknowledge guests promptly in a friendly, professional, and genuine manner.
• Complete guest check-in and check-out efficiently and accurately, assigning rooms according to availability and guest preferences.
• Provide room keys and relevant information while protecting guest privacy and security.
• Respond to guest questions and requests and resolve concerns or complaints, escalating complex matters to management when necessary.
• Maintain accurate and current guest records in the hotel system.
• Process guest payments, calculate and finalize folios, provide change, and post room and market charges accurately.
• Process, confirm, modify, and cancel reservations.
• Share information about hotel amenities, local attractions, dining, transportation, and entertainment, and assist with related reservations when requested.
• Safeguard guest valuables and follow hotel credit, payment, and cash-handling procedures.
• Maintain accurate cash balances and complete deposits according to company policies.
• Use telephone, switchboard, and other communication systems to receive and relay information.
• Coordinate between guests and hotel departments to support timely resolution of requests and concerns.
• Protect confidential information and follow applicable safety and security procedures.
• Maintain professional appearance and comply with uniform, grooming, attendance, brand, and company standards.
• Contribute to a welcoming environment and uphold world-class guest service in interactions with guests and team members.
• Support and participate in O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
• Learn and perform Night Audit duties when assigned, including financial reconciliation and reporting.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay beginning on day one.