Hotel Front Desk Jobs

About The Position

Requirements

• Basic computer and keyboarding proficiency.
• Must be Customer-focused.
• Prior customer service experience

Responsibilities

• Check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.
• Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.
• Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.
• Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.
• Settle bills through credit card or cash transaction.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
• Assign rooms and create rooming, housekeeping, and maintenance lists each day.
• Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.
• Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.
• Perform other responsibilities as assigned.