Weekend Hotel Front Desk Agent - Ambassador Hotel Kansas City

Coury Hospitality•Kansas City, MO

About The Position

This highly visible front office role directly contributes to the guest experience. The Front Desk Agent welcomes and accommodates guests, visitors, and staff in a warm, courteous manner; manages guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The position works in a fast-paced environment and cooperates with front office, administration, valet, bell, sales, and accounting staff. The role is listed as non-exempt and reports to the Front Office Manager.

Requirements

Ability to communicate clearly and pleasantly in spoken and written English, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction.
Ability to interact comfortably with the public and handle guests who are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation, and ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure and attend to multiple tasks.
Knowledge of hotel facilities and features and of the surrounding area and communities.
Ability to maintain excellent attendance and punctuality.
Ability to stand for long periods of time.

Nice To Haves

Customer service experience preferred.

Responsibilities

Greet guests, visitors, and staff in a friendly, professional manner and promptly offer assistance.
Register guests with advance reservations and assist visitors seeking accommodations.
Set up accurate guest accounts according to preferences and promptly accommodate room changes.
Maintain knowledge of hotel rates, promotions, room types, services, amenities, restaurant offerings, operating hours, and historical significance.
Provide information about city attractions, community events, and nearby points of interest.
Help resolve guest issues and respond to special requests; report service failures to Management and provide appropriate service recovery.
Settle guest accounts at checkout, process payments, and follow accounting and cash-handling procedures.
Answer questions courteously and provide accurate, helpful information to guests, visitors, and coworkers.
Maintain proper key control and follow security measures and safety procedures, including emergency and fire evacuation protocols.
Cooperate with front office and administration staff, including Valets, Bellman, Sales, and Accounting, and communicate pertinent guest information to designated departments or personnel.
Handle lost and found items properly.
Report accidents, injuries, unsafe conditions, and maintenance issues to Management or Maintenance.
Wear the required uniform and meet professional grooming standards.
Maintain the confidentiality of guest and hotel information.
Participate in ongoing training and perform other duties as assigned.