Hotel Restaurant Manager - Ambassador Hotel Kansas City

Coury Hospitality • Kansas City, MO

5d

About The Position

The Restaurant Manager sets and achieves high standards across restaurant operations, including the Team Member experience, Guest experience, and financial results. The role oversees training and development of restaurant curators and leads efforts to provide exceptional food in a safe, clean, and inviting atmosphere. The manager has P&L authority over the assigned location and oversees staffing, service, guest concerns, cleanliness, safety, equipment, cash handling, payroll, and sales-support activities. Additional tasks may be assigned or revised based on business volume and current needs. Employment is at-will and is not intended to create a contract of employment.

Requirements

• Reading, writing, and oral proficiency in English.
• Ability to supervise many employees in a high-volume environment.
• Ability to analyze and solve problems.
• Ability to organize and prioritize under pressure in a fast-paced environment.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to quickly absorb substantial information about service procedures, menus, the dining room floor plan, and register operation.
• Dedication and commitment to excellent customer service.
• Ability to stand for long periods without sitting; walk at a fast pace during shifts; and bend, reach, and stoop.
• Ability to lift, balance, and carry large oval dining room service trays.
• Ability to lift or carry 10 pounds or less constantly, 11–20 pounds frequently, 21–50 pounds occasionally, and 51–100 pounds rarely.

Responsibilities

• Maintain P&L authority over the assigned location.
• Manage the reservation system, service flow, scheduling, schedule adjustments, and attendance notices.
• Facilitate team briefings before shifts and serve as a subject matter expert on menu items and general guest information.
• Identify talent internally and externally; interview, hire, and onboard new curators with the goal of developing future leaders.
• Monitor curator performance; motivate, inspire, and challenge the team; recognize strong performance; and address low performance through coaching and documentation or removal.
• Promote excellent guest service and handle guest concerns promptly and professionally.
• Ensure curators behave professionally, recognizing that their actions and communications are visible to guests.
• Maintain restaurant cleanliness according to company standards and sanitation according to OSHA regulations and local health and safety codes.
• Participate in daily safety and cleanliness inspections, assign cleaning tasks during slow periods, and report maintenance requests promptly.
• Ensure restaurant equipment is properly maintained and safely operated, and emphasize and enforce safety and security standards.
• Train Associates in appropriate responses to unsafe situations.
• Perform and understand managerial functions in the POS system; maintain responsibility for cash handling and accountability.
• Assist with marketing and promotional programs to build restaurant sales.
• Write timely schedules that meet business financial needs while supporting an excellent guest experience.
• Approve restaurant personnel payroll hours daily and weekly.
• Maintain a positive working relationship with Kitchen curators.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed