Hotel Restaurant Manager - Ambassador Hotel Kansas City

Coury Hospitality•Kansas City, MO

About The Position

The Restaurant Manager oversees restaurant operations, setting and achieving high standards for the Team Member experience, Guest experience, and financial results. The role oversees training and development of restaurant curators and helps deliver exceptional food in a safe, clean, and inviting atmosphere. The position has profit-and-loss authority over its assigned location and reports to the F&B Manager.

Requirements

Reading, writing, and oral proficiency in English.
Ability to supervise many employees in a high-volume environment.
Ability to analyze and solve problems.
Ability to organize and prioritize under pressure in a fast-paced environment.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to quickly absorb information about service procedures, menus, the dining room floor plan, and register operation.
Dedication and commitment to excellent customer service.

Responsibilities

Maintain P&L authority over the assigned location.
Manage the reservation system, service flow, scheduling, schedule adjustments, and attendance notices.
Facilitate team briefings before shifts and maintain expert knowledge of menu items and general guest information.
Identify talent, interview and hire new curators, and onboard them with the intention of developing future leaders.
Monitor curator performance; motivate, inspire, and challenge the team; recognize strong performance; and address low performance through coaching and documentation.
Promote excellent guest service and resolve guest concerns promptly and professionally.
Ensure curators conduct themselves professionally, recognizing that their actions and communications are visible to guests.
Maintain restaurant cleanliness and sanitation in accordance with company standards, OSHA regulations, and local health and safety codes.
Participate in daily safety and cleanliness inspections, assign cleaning tasks during slow periods, and report maintenance requests promptly.
Ensure restaurant equipment is maintained and operated safely, safety and security standards are followed, and Associates are trained to respond to unsafe situations.
Perform managerial functions in the POS system and oversee cash handling and accountability.
Assist with marketing and promotional programs to build restaurant sales.
Write timely schedules that support business financial needs and an excellent guest experience.
Approve restaurant personnel payroll hours daily and weekly.
Maintain positive working relationships with Kitchen curators.
Perform additional or revised tasks and responsibilities as assigned based on business volume and work needs.