Canvas Dallas Hotel - Front Desk Supervisor
About The Position
The Front Desk Supervisor leads the front desk team and helps deliver a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and responds to guest concerns. It also supports front desk operations, including maintaining logs and handling messages and packages, and contributes to room revenue by staying informed about rates, packages, and promotions. The supervisor trains associates, promotes communication, and keeps safety and service standards in focus. The position is at the Canvas Dallas Hotel, a boutique hotel featuring a rooftop pool, meeting and banquet facilities, and guest rooms with urban décor. A shuttle serves destinations within a one-mile radius of the hotel. A high school diploma or equivalent is required; college coursework in a related field is helpful. At least two to three years of progressive experience in a hotel or related field is required. Previous supervisory experience is preferred, and a valid driver’s license is required. Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Requirements
- High school diploma or equivalent.
- At least 2 to 3 years of progressive experience in a hotel or related field.
- Valid driver’s license.
- Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Nice To Haves
- College coursework in a related field.
- Previous supervisory experience.
Responsibilities
- Greet guests warmly and support smooth check-ins and check-outs.
- Handle reservations and VIP requests and help ensure guests feel welcomed and valued.
- Track logs and manage messages and packages professionally and promptly.
- Stay informed about rates, packages, and promotions to help increase room revenue while providing guest value.
- Build and support a communicative team, and train new associates.
- Resolve guest concerns and workplace issues confidently and creatively.
- Keep safety and service standards in focus.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability income
- Long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401k retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
