Front Desk Supervisor - Full Time

New Castle Hotel • Lake Placid, NY

2d

About The Position

The Front Desk Supervisor works alongside the front office team to deliver a positive guest experience, set an example for staff, and provide support where needed. The role focuses on anticipating and addressing guest needs, training and scheduling employees, modeling professional conduct, and following hotel safety and security procedures. The supervisor may also serve as Manager on Duty when requested.

The role requires at least one to two years of progressive experience at a hotel front desk or in another customer-related position. A high school education is required; some college-related coursework is helpful. Strong verbal and written English communication skills, the ability to handle cash or credit transactions, and proficiency with front office software are required. A second language is helpful.

This is light work involving regular standing and occasional or frequent lifting, carrying, pushing, pulling, or moving objects. Occasional assistance with luggage may require exerting up to 50 pounds of force. Long hours are required.

Requirements

• At least one to two years of progressive experience at a hotel front desk or in another customer-related position.
• High school education.
• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Ability to perform light work, including regularly standing and lifting, carrying, pushing, pulling, or moving objects; occasional luggage assistance may require exerting up to 50 pounds of force.
• Ability to work long hours.

Nice To Haves

• Some college-related coursework.
• A second language.

Responsibilities

• Talk with guests during check-in and departure, proactively address concerns, and escalate issues when needed.
• Anticipate guest needs and help the department provide responsive service.
• Train new staff on processes and assist them with questions and concerns.
• Schedule employees while considering business levels and employee preferences.
• Lead by example and help employees develop toward the next level.
• Follow hotel safety and security policies and procedures and OSHA guidelines.
• Report safety or security issues to maintenance and/or security.
• Serve as Manager on Duty when requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED