Front Desk/Guest Service Agent

Sunridge Hotel Group•Avondale, AZ

About The Position

Accommodates hotel guests by greeting, registering, and assigning rooms; handling guest information confidentially; addressing requests and complaints; answering calls and providing information about hotel services, registration, and travel directions. The role manages shift cash transactions, maintains hotel and guest records, supports sales and marketing as directed by the General Manager, and helps keep the front desk, lobby, common areas, and continental breakfast area clean and organized. It may also include laundry duties and other assigned tasks. The position requires effective customer service, teamwork, dependability, organization, adaptability, professionalism, and attention to quality, safety, and security. It has no supervisory responsibilities. Some computer skills are needed; no certifications are required.

Requirements

Less than a high school diploma, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to follow written, oral, or diagram-form instructions and use common-sense reasoning to address problems in standardized situations.
Some computer skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands, including regularly lifting or moving up to 10 pounds and occasionally lifting or moving up to 50 pounds.

Responsibilities

Greet, register, and assign rooms to guests.
Handle confidential information, including guest records, with integrity.
Respond promptly and effectively to guest requests and complaints.
Answer and route calls, and accurately take guest messages.
Manage cash drawer contents and transactions during the shift.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Answer inquiries about hotel services, guest registration, and travel directions.
Assist with sales and marketing efforts as directed by the General Manager.
Offer and properly handle wake-up call requests.
Record pertinent guest information in the pass-on log.
Assist with replenishing continental breakfast as needed and keep the area clean.
Keep the front desk, lobby, and common areas clean and organized.
Perform laundry functions as directed.
Perform other duties as assigned.