Hotel Front Desk / Guest Service Rep
About The Position
Raymond Management is hiring a part-time Guest Service Representative for its Front Desk team. The role is the first point of contact for hotel guests and focuses on providing a welcoming, professional experience throughout check-in, check-out, and guests’ stays. The representative handles requests, inquiries, reservations, payments, room assignments, and guest concerns while coordinating with Housekeeping, Maintenance, and Sales. The company provides on-the-job training and support for career growth, along with a team-centered culture and employee recognition. Prior hotel or customer service experience is helpful but not required; training is available for the right candidate. The stated starting salary range is $17.00–$18.00 per hour or more based on experience, with potential wage increases at 30, 60, and 90 days.
Requirements
- Friendly, positive attitude and strong customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Strong communication skills and a professional approach to resolving guest concerns.
- Basic computer skills.
- Ability to stand for extended periods.
Nice To Haves
- Prior hotel or customer service experience.
Responsibilities
- Serve as the first point of contact for guests and create a positive, welcoming experience.
- Greet and assist guests during check-in and check-out.
- Handle guest requests, inquiries, and reservations professionally and with attention to detail.
- Communicate with Housekeeping, Maintenance, and Sales to support seamless operations.
- Manage daily front desk duties, including payments and room assignments.
- Resolve guest issues.
Benefits
- Paid vacation, sick, bereavement, and jury duty leave.
- Holidays paid at time and a half when worked.
- Hotel room discounts when traveling.
- Teammate referral bonuses.
- Paid time off to volunteer in the community.
- Employee Assistance Program with mental health resources.
- On-the-job training and support for career growth.
- Employee recognition.
- Potential wage increases at 30, 60, and 90 days.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
