Front Desk Supervisor-MARRIOTT HOTEL EXPERIENCE A MUST

Cusa • Tuscaloosa, AL

2d

About The Position

The Front Desk Supervisor at Courtyard by Marriott Tuscaloosa leads by example in delivering excellent guest service and helping ensure guests have a safe and secure stay. The role enhances the guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area in accordance with hotel policies and procedures. The position also supports Front Desk operations, staff communication and training, scheduling, and adherence to brand standards.

Requirements

• Marriott hotel experience is required.

Responsibilities

• Collaborate with the Sales Team on group bookings, LNR accounts, and sales leads.
• Ensure Front Desk policies and procedures are consistently implemented and followed.
• Maintain and use Front Desk checklists for each shift.
• Manage schedules and cover shifts when staff are absent or do not report for work.
• Operate the Front Desk efficiently.
• Communicate with and train Front Desk staff.
• Act as a Market Champion.
• Coordinate training for all Front Office staff as required by the brand.
• Uphold brand initiatives and service standards.
• Respond to guest inquiries and provide recommendations about the hotel and surrounding area.
• Help ensure guests enjoy a safe and secure stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed