Front Desk Supervisor-MARRIOTT HOTEL EXPERIENCE A MUST
CUSA, LLC•Tuscaloosa, AL
•$16 - $17
About The Position
Courtyard by Marriott Tuscaloosa is hiring a Front Desk Supervisor to lead and model excellent guest service and help ensure guests have a safe and secure stay. The role enhances the guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area in accordance with hotel policies and procedures. Marriott hotel experience is required.
Requirements
- Marriott hotel experience is required.
Responsibilities
- Collaborate with the Sales Team on group bookings, LNR accounts, and sales leads.
- Ensure Front Desk policies and procedures are consistently implemented and followed.
- Maintain and use Front Desk checklists for each shift.
- Manage schedules and cover shifts when employees are absent or do not show up.
- Operate the Front Desk efficiently.
- Communicate with and train Front Desk staff.
- Act as a Market Champion.
- Coordinate training for all Front Office staff as required by the Brand.
- Uphold Brand Standard initiatives and service standards.
- Respond to guest inquiries and provide recommendations about the hotel and surrounding area.
- Help ensure guests enjoy a safe and secure stay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
