IT Help Desk Technician
Celsius • Boca Raton, FL8d • Onsite
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IT Help Desk Technician
Celsius•Boca Raton, FL
•Onsite
About The Position
Celsius Holdings, Inc. is seeking an IT Help Desk Technician for their Boca Raton, FL location. This role is responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. The technician will also track IT Assets and projects, create IT POs, monitor and resolve onsite IT support tickets related to printers, applications, and general user support questions. Additionally, they will maintain and monitor daily support tickets through email and the company's ticketing platform. This is an exciting opportunity for professional and personal growth within a fast-growing team.
Requirements
- Must hold an A+ and Networking + Certification
- Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
- Must be able to type 50 plus words per minute
- Demonstrated problem-solving and troubleshooting skills.
- Must be detailed orientated, with excellent oral and written communications skills.
- Function as a member of a work team, self-motivated, and highly responsible.
- AS or BS Degree – Computer Information Management or combination of education/experience.
- 1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
- 1 Years of network/infrastructure administration experience
- 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
- Experience with Windows 11, Windows Server
- Ability to work in a fast-paced, high-growth environment
- Excellent customer support skills.
Nice To Haves
- Python and Power BI, Power Automat, skills a plus
Responsibilities
- Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
- Inventory management of all hardware and software asset lists.
- Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
- Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
- Assist users with creating TEAMS groups/channels or SharePoint sites.
- Create Application Job Aids for managers to use and distribute as application tutorials.
- Other duties as assigned by management.
Benefits
- Comprehensive Medical, Dental & Vision benefits
- Long- and short-term disability
- Life insurance
- Paid Time Off
- Company-paid holidays
- 401(k) with Company match
- Identity theft and legal services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
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